Syncing products and orders between Ecwid and Vend

Once you connect your Vend account with your Ecwid store, the products are not imported automatically. This means that you need to select the Ecwid products that you want to upload to Vend (and vice versa, Vend products to upload to Ecwid). You can upload entire product catalog or configure separate product lists for each platform as desired.

Product import is undertaken within your Ecwid admin panel and cannot be done within Vend.

Plan availability: Business and Unlimited.

What product info syncs with Vend and Ecwid

The initial import transfers the following product information:

Ecwid Vend
Name Name
Description Description
SKU SKU
Categories (limit: 75 categories per product) Tags*
Options (no more than 3) Attributes
Variations/variants (no more than 200) Attribute Values
Product Availability Active/ Inactive
Quantity in Stock Inventory
Pricing Retail Price
Images** Images**

*The tags that a product has in Vend are converted into Ecwid categories after import. If you later add a tag to a synced product in Vend, it will not be synced. See synchronization rules below for further information.

**Images are only synced from Vend to Ecwid at the initial sync. Products imported from Ecwid to Vend will not sync images. See synchronization rules below for further information.

Product synchronization rules

The following synchronization rules are applied to the products that are already synced:

Vend → Ecwid Ecwid → Vend
When a product is updated in Vend, its name, stock, SKU, and price are automatically updated in Ecwid (the description is sent from Vend to Ecwid only during the initial import).
Images DO NOT sync after initial publishing to Ecwid.
When a product is updated in Ecwid, the information DOES NOT sync back to Vend. You must use Vend as the system of record for product information.
Images ARE NOT updated as you may have a higher resolution image attached to your product in Ecwid.
When a variation is added to a product in Vend, and the product is already synchronized with Ecwid, this variant will be automatically added to Ecwid. When a variant is added to a product in Ecwid, and the product is already synchronized with Vend, the variant will not be added to Vend.
You must use Vend as the system of record for adding a variant if you wish for both platforms to have this variation.
Deactivating a product in Vend will unpublish the product in Ecwid.
When a product is activated in Vend, it will be enabled in Ecwid.
Disabling a product in Ecwid, it will not be deactivated in Vend.
When a product is enabled in Ecwid, it will not be activated in Vend.
Deleting a product from Vend won't delete it from Ecwid. You may still want this product to be available online. When a product is deleted in Ecwid, it will not be deleted from Vend.
When an item is sold in Vend, the stock is automatically updated in Ecwid.
Order information is kept separately in Vend and Ecwid.
When an item is sold in Ecwid, the stock is automatically updated in Vend.
If you enabled the "Post Ecwid sales to Vend" option in the settings, Ecwid will send the new order information to Vend. The order must have the “Paid” status to be synced and appear in Vend. The stock for the orders that don’t have the “Paid” status in Ecwid is not updated in Vend.
Vend products with Product Tags are converted into categories when imported to Ecwid.
If the category already exists in Ecwid, the product is assigned to the existing category. If the category doesn't exist in Ecwid, the category is created.
If you add a tag to a synced product in Vend after the initial sync, it will not be synced to Ecwid.
The categories that a product has in Ecwid are converted into Vend tags after import (the limit is 75 categories per product). If you later add a category for a synced product in Ecwid, the tag is not added in Vend.

Tweaking synchronization settings

Before you import your products for the first time, you need to check and define the synchronization settings. You can do it on the Vend synchronization settings page that becomes available after the accounts are connected.

To manage the synchronization settings:

  1. From your Ecwid admin, go to Other Channels → Vend.
  2. Click on the arrow next to your store name.
  3. In the dropdown menu, choose Vend settings:

    Syncing_products_and_orders_between_Ecwid_and_Vend__7_.png

  4. On the opened page, click Edit.
  5. Edit the synchronization settings if needed:

    Syncing_products_and_orders_between_Ecwid_and_Vend__12_.png

    You can set whether the sales made in Ecwid will be sent to Vend and whether the changes in price and inventory settings that are made in Vend will be synced for the same products in Ecwid. By default, all these settings are enabled.
  6. Click Save settings.

Now you will need to select and upload products from your Ecwid account into your Vend account (and vice versa).

Importing products between Ecwid and Vend

Things to be aware of before the sync/import:

  • The tax configuration used in Vend should be the same in Ecwid (i.e., both set to tax exclusive).
  • The currency used in Ecwid should match the currency in Vend.
  • To import products from Ecwid to Vend, products require both name and SKU to be provided (and variants should have unique SKUs).
  • Make sure that your current plan limit (both in Ecwid and in Vend) hasn't been reached in terms of product/category quantity.
  • If "Track Inventory for this product" is enabled in Vend for a product, stock control is also enabled in Ecwid after the import. If you don't want the stock control on for a product, please switch it off manually after import.
  • Once products are imported, stock control settings in both Ecwid and Vend are expected to be kept the same, i.e., both on or both off.
  • The low stock threshold is not set after the import, so you'll need to set it manually.
  • Brand information is not imported.
  • Composite products are not supported in Ecwid, so they cannot be imported.
  • In Vend, if the product has variants, the product quantity must be equal to 0, and the base product quantity for the product with variations in Ecwid should be equal to 0 to be imported into Vend.

To import products from Ecwid to Vend (or vice versa):

  1. Log in to your Ecwid admin.
  2. From your Ecwid admin, go to Catalog → Products and click Listed on Vend (or Other Channels → VendSelect your products):

    Syncing_products_and_orders_between_Ecwid_and_Vend__9_.png

  3. Click Upload Ecwid products to Vend or Upload Vend products to Ecwid:

    Syncing_products_and_orders_between_Ecwid_and_Vend__6_.png

  4. Select one or more products to be imported; products can be searched by name or SKU. To import all the products, click the Upload all link:

    Syncing_products_and_orders_between_Ecwid_and_Vend__11_.png

  5. Click Add Products to begin the import.

All done! The sync status will be displayed on the Products listed on Vend page in your Ecwid admin.

If you click End Listing on Vend, the selected products will not be deleted from your Vend account, but they will no longer be synced. You will not be able to import the same product again as it will have the SKU that is already used. Delete product copies either in Ecwid or Vend, then re-upload products.

Once products have been imported from Vend to Ecwid and/or Ecwid to Vend, the system of record is Vend. You should manage your product catalog, pricing and inventory information in Vend to ensure everything stays accurate and up-to-date.

Ecwid syncs important information back to Vend such as sales and inventory level. Please use Vend to update product information accordingly. Learn more about Product information synchronization rules dropdown above for further information.

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