Product inventory tracking

It is important to keep your inventory accurate and track the quantity of each product in your store. Accurate inventory allows you to avoid selling more products than you actually have and helps remind you to replenish your stock before you run out.

You can specify stock quantity for every product in your Ecwid store, and Ecwid will automatically reduce it once a product is bought. Once the quantity of a certain product reaches zero, this product will receive an Out of stock label and become unavailable for purchase. You can also choose to receive an email notification when a product quantity gets low so you had time to restock.

Enabling stock tracking for products and options

When you add new products to your store, they have an unlimited quantity by default. “Unlimited” means that the product is always available for purchase. Since the product quantity will never reach zero, the product will never be marked as sold out. This setting works well for services and digital products.

However, if you sell tangible products that you receive from a supplier or produce yourself (e.g. single pieces like art), you may need to track the products' stock levels. Turning on stock tracking will let you know how many units of a product you have available for sale and when it’s time to restock.

To enable stock tracking you should specify how many units of each product you have in stock. When customers place orders for a product (and the order payment status is either Awaiting Payment or Paid) the product’s stock gets automatically reduced by the number of units ordered. Once that product’s stock reaches zero, it is labeled as “Out of stock” and can’t be added to a user’s cart. Besides, your store checks products in shoppers’ carts against the inventory to help you prevent overselling when several customers are about to order the same products whose quantity is limited.

If you change the payment status for an order from Awaiting Payment/Paid to Cancelled/Refunded, the quantity of the products from that order will be automatically returned to their stock.

Here is how you can set quantity in stock for a product:

You can also track the stock levels of a product by its options like color and size (example: a Yellow XL). To track a product’s stock by size, color, etc., you will need to create variations for your available product options and specify the SKU and stock quantity for each variation.

Hiding Out of Stock products

Ecwid marks products with a zero quantity as “Out of Stock” and hides the “Buy Now” and “Add to Cart” buttons for the sold-out products so they can’t be ordered:

You can choose whether to display or hide out-of-stock products in your storefront. To hide out of stock products from customers, enable the corresponding option in your Ecwid admin, go to  Settings → General → Cart & Checkout:

Adding a quantity field to product pages

If your customers tend to order many units of the same product, or you offer quantity discounts, you can add a quantity box to your product pages.

To display the quantity field on product pages:

1. From your Ecwid admin, go to Design;
2. Scroll down to Sidebar;
3. Find the “Add to Bag” button menu;
4. Place a checkmark next to the Product quantity button:

Removing the "In Stock" label

If you want to hide the "In Stock" label on the product pages:

1. From your Ecwid admin, go to Design;
2. Scroll down to Sidebar and find the "Add to Bag" button section:

3. Uncheck the box next to Stock availability labels (and Number of items in stock if you also wish to hide that information).

Low stock notifications

To know when it’s time to replenish a product’s stock, you can opt into receiving an automated message from Ecwid informing you that a product’s stock has reached a certain limit.

Simply enter the low stock value at which you would like to receive a notification, and the store will automatically send you an email when your product reaches this limit.

To specify the low stock level for a product at which you want to be notified:

The low stock notifications will be sent to the email address that you specified in your Ecwid admin, go to  Settings → Mail:

When you receive a low stock notice in your inbox, you can click the Re-stock product button to quickly reach that product’s editing page and update the stock quantity once it has been replenished:

To stop receiving emails about low product stock, you can disable the Low Stock Notification in your Ecwid admin, go to  Settings → Mail (this setting affects all products). To remove low stock notifications for just a certain product, go to that product’s page, select the stock control block, and set a zero value in the “Send me a note when the quantity in stock reaches” section.

Orderhive: Multi-channel Inventory and Order Management

If you sell across multiple channels, you can manage all inventory in one place with the help of the Orderhive app. Orderhive syncs your inventory through each of your channels, and unifies inventory and order data in one single back-end. The integrated barcode functionality helps you scan, save and search for SKUs (products) across your warehouses.

Orderhive is a paid app with a free trial available.

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