Editing orders
After an order is placed, you can edit it by updating information about items, customer, or order itself, e.g., change shipping costs or tax.
Usually, updating an order is required when a customer made a mistake in the delivery address, or they want to change a quantity of items or its color, size, or any other variation.
Editing your order information
To edit a placed order:
- From your Ecwid admin, go to My Sales → Orders.
- Find the order that you want to update. You can search by order number, customer email, items names or other details.
- Click Edit Order:
- Make changes to the order details that you want to edit. You can add or remove products, change their quantity in the order, set custom prices, add discounts, tips, or surcharges, update customer, shipping and payment details, and more.
To make the order tax-exempt, turn on the Mark customer’s order as tax-exempt toggle in the Customer section. - Click Save Changes.
- From your Ecwid iOS app, go to Orders.
- Tap the order that you want to edit.
- Tap Edit in the right upper corner.
- Make the desired changes.
- From your Ecwid Android app, go to Orders.
- Tap the order that you want to edit.
- Tap the pencil icon in the right upper corner.
- Make the desired changes.
That’s it. Your order is updated.
Please note that if you edit the product quantity for existing orders, the change won't affect the in-stock quantity for these items in your store. You will need to take care of the stock changes yourself (e.g., update the stock manually or provide additional items, if needed).
Adding items to an order
To add products to a placed order:
- From your Ecwid admin, go to My Sales → Orders.
- Find the order that you want to update. You can search by order number, customer email, items names or other details.
- Click Edit order.
- Click + Add new item:
- Search for the product that you want to add to this order and click on it.
- Click Save Changes.
- From your Ecwid iOS app, go to Orders.
- Tap the order that you want to edit.
- Tap Edit in the right upper corner.
- Tap Add products.
- Select an existing product or add a custom item.
- Tap Done to save the changes.
- From your Ecwid Android app, go to Orders.
- Tap the order that you want to edit.
- Tap the pencil icon in the right upper corner.
- Tap Add product.
- Select an existing product or add a custom item.
- Tap Save to save the changes.
Removing items from an order
To remove products from a placed order:
- From your Ecwid admin, go to My Sales → Orders.
- Find the order that you want to update. You can search by order number, customer email, items names or other details.
- Click Edit order.
- Click on the three dots next to the product you want to remove from the order and choose Remove Item:
- Click Save Changes.
- From your Ecwid iOS app, go to Orders.
- Tap the order that you want to edit.
- Tap Edit in the right upper corner.
- Tap the minus icon next to the products that you want to remove from the order.
- Tap Delete.
- From your Ecwid Android app, go to Orders.
- Tap the order that you want to edit.
- Tap the pencil icon in the right upper corner.
- Tap the item that you want to remove from the order.
- Scroll down and tap Remove order item.
The product will be deleted from the order. The customer will see the updated order details in their customer accounts in your store.
What if the order total changes after editing?
If the order total changes after editing, Ecwid will neither charge your customer for the insufficient amount, nor refund your customers.
So, if after editing the amount became larger, you need to contact your customer directly and agree upon the way they can transfer the money to you.
And if the amount got smaller, you need to return part of the money to your customer via your payment processor. Payment processors always allow making refunds in their backend. Please contact your payment gateway's customer service, if you’re not sure, how to do this exactly.
Related articles
Changing order status
Guide to processing orders
Refunding orders
Creating orders on behalf of customers