Creating orders on behalf of customers

Ecwid automatically captures all customer orders from your online store. However, sometimes you may have to do manual sales (over the phone, in a brick and mortar store, from craft fairs or events, etc). You can enter in these orders manually in your Ecwid admin to keep the history of your offline orders and online sales in one place and to respectively update your online stock. 

Plan availability: Business, Unlimited.
You can sell manually and add such orders into Ecwid automatically with the Sell on the Go app.

To create an order manually:

  1. From your Ecwid iOS app, go to Orders.
  2. Tap the plus icon in the right upper corner.
  3. You’ll be taken to the Sell on the Go app. Download it if you don’t have it yet.
  4. In the Sell on the Go app, tap the plus icon in the left upper corner or tap the barcode icon in the right upper corner.
  5. Select products and tap Add.
  6. After you’ve selected all the products, tap Process Order.
  7. Tap Charge.
  8. At this step, you can add customer details, discounts, and a note.
  9. Tap Place as Unpaid if the customer will pay later for the order or tap Take Cash.
  10. Tap Place order.
  11. Tap Email Receipt or Done.

You can check out the created order in your Ecwid admin, in My Sales → Orders:

New order in My Sales

After you create an order manually, product stock will be reduced.

If you run an offline store with Square, Clover or Vend POS, you can sync your catalog and sales automatically by connecting the POS system to Ecwid.

Related articles

Guide to orders
Managing orders
Editing orders

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