Creating orders on behalf of customers

Ecwid automatically captures all customer orders from your online store. However, any offline sales (phone orders, sales in a brick and mortar store) are not automatically added to your Ecwid admin. You can create these orders manually in your Ecwid admin to include offline sales and inventory along with the rest of your online merchandise. This method provides a comprehensive order history in your Ecwid admin.

Plan availability: Business, Unlimited.
If you run an offline store with Square, Clover or Vend POS, you can sync your catalog and sales automatically by connecting the POS system to Ecwid.

To create an order manually:

  1. From your Ecwid admin, go to My Sales → Order Editor.
  2. Click Create Order.
  3. Click Edit next to the Customer email and fill in the customer information. For returning customers, simply enter their email and click Save. Ecwid will automatically fill in shipping and billing address for existing customers.
  4. Click Edit next to the Shipping method and select the preferred shipping option from the dropdown.
  5. Click Edit next to the Payment method and add the name of the payment option.
  6. Below the customers information section, you will see a default product. The pencil icon allows you to remove or edit this field:

Edit the product in the order

The order must contain at least one product. This is why the Remove button is only active when your order contains more than one product.
  1. Click Add product to add more items to the order.
  2. Enter the product SKU and the number of items purchased. Ecwid will automatically fill in other information:

Enter the product SKU

  1. Edit the shipping information, taxes and discounts, then click Save changes.
  2. Once all order information is entered, click Place Order.

You can check out the created order in your Ecwid admin, in My Sales → Orders:

New order in My Sales

Related articles

Guide to orders
Managing orders
Editing orders

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