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Phone support in Ecwid

Phone support is available via call-back requests made in chat. We’re here to help over the phone Monday to Friday. We speak English only.

Phone support is available on Ecwid Business and Unlimited plans and Wix Unlimited plan.

How to request a call-back

To schedule a call:

  1. From your Ecwid admin click Get Help in the top right corner.
  2. Click Chat in to Schedule a Call-back.
  3. Fill out the fields in the dialog and click Start Chatting.
  4. The agent serving the chat will help you to book a call from us and will note down the questions you want to discuss over the phone.

Why Ecwid doesn’t offer an available phone line

Ecwid offers 24/5 online support via email and live chats for everyone who is on a paid Ecwid plans. We believe that we can provide the best assistance online, as the phone support generally doesn’t have the following benefits:

  • Immediate access to your account details, storefront view and activity. With these details at hand when chatting online, the troubleshooting becomes quicker and easier.
  • Visual presentation. In online chats we can get the precise idea of what you are seeing by checking your screenshots and your storefront, share how-to videos, screenshots and links to helpful guides.
  • Consistent request tracking. We can always check your previous chats history and emails.

Why you have to wait for a call-back

We provide the phone support on a scheduled basis to be able to provide the same level of assistance as in emails and chats.

Before we call you back, we give your store a check-up that helps us realize your issue, learn more about your business, and have a productive, targeted talk. This is especially vital in case of complex technical inquiries. When we are prepared, we can come up with better solutions.

Related articles

Ecwid support options
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