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Stripe

Stripe allows you to accept credit and debit card payments, set up recurring subscriptions, and use the Buy Now Pay Later business model with Klarna. Stripe also supports Google and Apple Pay, so customers can checkout with one tap in your store.

Stripe is available in 46 countries including the USA, Canada, UK, Australia, Japan, and others. You can add various payment options popular in the EU to your store, such as giropay, SEPA, iDEAL, Klarna, Alipay.

Stripe charges a processing fee for each transaction through their system. It’s 2.9% + 30¢ fee for a transaction in the US. Different countries have different fees that you will find listed below.

Stripe processing fees

Stripe charges a fee for each transaction that happens in your store. The fees depends on the country where your Stripe account is located and where the card was issued.

To learn more about Stripe fees for your country, visit Stripe pricing page.

Please note that in some countries Stripe has a fixed fee, while in other it has domestic and international rates that are applied to domestic and international cards accordingly. In the EU, Stripe also has so-called UK rates that are applied to cards issued in the United Kingdom. If currency conversion is required, an additional 2% fee will apply.

Setting up Stripe

Check the list of Stripe Restricted Businesses to ensure that your business is not in this list and you are allowed to use Stripe to process payments in your store. For CBD-related businesses, check what payment providers allow selling CBD.

To set up Stripe in your store:

  1. From your Ecwid admin, go to the Payment page.
  2. Click Connect with Stripe. You’ll be taken to the Stripe website.
  3. Sign in to your Stripe account if you already have one.
  4. Or fill in the details and create a new Stripe account.
  5. Follow the instructions on the Stripe site to complete the setup. After that, you will be taken back to your Ecwid admin.

Once finished, your Stripe account will be connected to your Ecwid store. Customers will see the Credit or debit card field and will be able to pay with their card to you:

stripe_at_checkout.png

If Stripe isn’t supported in your country, set up another payment option to accept card payments in your store. Learn more about online payment gateways in Ecwid.

FAQ

I have an issue with my transactions. What should I do?

Ecwid does not process any transactions itself or participate in money transfer, so we don't have any access to transaction details on our side and have no access to your Stripe payments. If you experience any issues with money receiving, please contact Stripe support.

Where do I find information on my transactions and transfers?

When a customer pays for an order using Stripe, the money goes to your Stripe account. You can see the transaction ID in the order details in your Ecwid admin, My sales → Orders. Click on the transaction link to view more details in your Stripe account.

Can I save the customer card details and charge it later?

Yes, you can do it with Stripe on a paid Ecwid plan. To enable this option, go to your Ecwid admin → Payment → Stripe and click the toggle next to the “Save credit card details for later” option.

After that, when a customer places an order in your store with Stripe, they will be saved in your Stripe dashboard where you can charge them anytime later using the “+ Create Payment” link.

When will I receive my payouts?

In Stripe, you receive payouts according to your payout schedule. Typically the first payout for a new account happens with a 7-day delay (after the first successful payment), though the waiting period may vary. Read more about payouts on Stripe's website.

Can I sell CBD with Stripe?

No, you can't. Still, you can sell CBD products with Ecwid.

Do I need to change product stock in Ecwid if I issue a refund in Stripe?

Orders refunded in your Stripe account are automatically marked as Refunded or Partially Refunded in your Ecwid admin, and fully refunded orders are also restocked. For partially refunded orders, you will need to change the stock manually.

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