Apple Pay and Google Pay
You can offer Apple Pay and Google Pay among the payment methods available in your Ecwid store. This will make the purchasing process easier for customers who prefer shopping on their mobiles, encouraging more visitors to complete the order.
Apple Pay lets buyers who use Safari or Chrome browsers on iPhone, iPad, and Mac check out in your Ecwid store with one tap. Google Pay is available for shoppers who use Chrome on Android mobile devices or on desktop.
Setting up Apple Pay and Google Pay in your store
To offer Apple Pay and Google Pay in your store, make sure you meet the following requirements:
-
Your store is located in a country that supports Apple Pay or Google Pay.
Apple and Google have country restrictions regarding making payments with Apple Pay and Google Pay. - Your store is located in a country that supports Lightspeed Payments or Stripe.
- Your site runs on HTTPS.
- You specified your store's web address (URL) in Ecwid admin → Settings → General → Store Profile → Store's web address.
Apple Pay and Google Pay automatically become available at checkout after you enable either Lightspeed Payments or Stripe payment method in your store. The payment method must be in live mode, i.e. able to accept payments, for Apple and Google Pay to work.
If your store is eligible, the one-click checkout option with Stripe or Lightspeed Payments will become available along with Apple Pay and Google Pay. You can view and manage all the express checkout methods available in your store from the payment method page in your Ecwid admin (to access it, open Lightspeed Payments or Stripe for editing from the Payment page):
Apple Pay and Google Pay for customers
When using Apple Pay, customers don’t have to manually enter their credit card details or shipping info as this is already securely stored on their device. All they need to complete a purchase is to choose Apple Pay at checkout and identify themselves with Touch ID or Face ID. Orders paid with Apple Pay will display the Apple Pay icon in the order details in your Ecwid admin.
The same goes with Google Pay — all payment information is already stored on a customer’s device, so there’s no need to enter credit or debit card details manually. A customer only needs to choose Google Pay on checkout to complete the order.
By default, Apple Pay and Google Pay buttons are equally available on the first checkout step where customers enter their email address and on the "Payment information" step where they enter payment details:
You can choose to make express checkouts available on the "Payment information" step only. For that, open Lightspeed Payments or Stripe for editing from the Payment page in your Ecwid admin and select the Show on checkout payment step only option from the Express checkout display on the storefront dropdown.
In case your customers want to pay with Google Pay from a desktop, they first need to set up their Google Pay account from the desktop and then add their card in the Chrome browser settings. Only after that will they see the Google Pay option on the desktop.
FAQ
What are the fees?
There are no extra processing fees when using Apple or Google Pay. You will only be charged with the 2.9%+$0.30 fee. If you use Stripe for European cards, the Stripe Standard Processing fee will be 1.4% + €0.25. You can find more information at the Stripe Help Center.
Why is the Apple Pay button not showing at checkout?
There may be multiple reasons why you don’t see the Apple Pay button in your store. To fix it, try these troubleshooting steps. Make sure:
- Your store meets all requirements for using Apple Pay.
- You use a device that is compatible with Apple Pay and you have an active Wallet.
- If you use Stripe, your Stripe account must be in live mode, i.e. able to accept real transactions. To check that, go to your Ecwid admin → Payment → Stripe and see if there are any warnings about accepting live charges:
If you still don’t see the Apple Pay button after these steps, contact us for help.
Can I accept Apple Pay and Google Pay when selling in-person?
To accept Apple Pay when selling in-person, you should use a Point of Sale system and process the payment via that system. Ecwid integrates with such POS systems as Lightspeed Retail (X-Series), Square, and Clover. Contact the support of the POS system you use to find out whether they support Apple Pay and get instructions on how to set it up in your POS.
How can I withdraw money?
As soon as a customer pays for an order via Apple Pay or Google Pay, the funds will be transferred to your Lightspeed Payments or Stripe account. After that, you will receive the payment on your personal bank account in accordance with the Lightspeed Payments payout schedule or with the Stripe payout schedule that you specified in your Stripe Dashboard. You can look up all variants for payout schedules on the Stripe site.
If you use Stripe payment method, the first payout can take up to 14 days to be deposited to your account. The first payout usually takes a little longer in order to establish the Stripe account.
Can I sell CBD with Apple Pay and Google Pay?
No, you can’t. Still, you can sell CBD products with Ecwid using other payment methods.
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