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Adding order comments on your checkout page

You can add a text box on your checkout page to collect special instructions from customers about how to prepare and deliver their order. Order comments can be required or optional.

On Ecwid's paid plans, you can add custom fields to any checkout step to ask customers to provide extra information. E.g., tax ID, preferred delivery time, etc.

Adding order comments to checkout

There are a variety of reasons why you need to collect additional information from customers. You may need to know:

  • whether cutlery is needed for a food delivery
  • more data for a recipient
  • whether you need to add a gift note
  • a preferred delivery time
  • any message depending on the specifics of your store

With the order comments, shoppers will be able to enter their comments for an order on checkout.

To enable order comments on checkout:

  1. From your Ecwid admin, go to Settings → General → Cart & Checkout.
  2. Scroll to the Order comments section and turn on the Order notes field.
  3. Specify the title of a text box.
  4. Choose whether to make a comment section required for shoppers:

    Adding_order_comments_on_your_checkout_page__1_.png

Viewing order comments

Customer comments for the order are part of the order's details. They are available on the Orders page:

Adding_order_comments_on_your_checkout_page__2_.png

You will also see the customer comments on the order’s details page:

Adding_order_comments_on_your_checkout_page__3_.png

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