Editing checkout form options in Ecwid

You can edit your one-page checkout page to request additional information from customers, remind them about special offers in your store, ask their permission to send marketing emails, agree with your store’s Terms and Conditions, etc.

Requesting extra details from customers

If you need to get additional information from customers at checkout, e.g. ask how they found out about your store or whether they have any special wishes about the order delivery, there are several ways to do it:

• Create custom fields. You can add as many custom fields as you need to any checkout step in your Ecwid store. For that, go to Settings → Custom Checkout Fields → Add Field and follow the wizard to create a desired field.
  
  Plan availability: Venture, Business, Unlimited.

  Upgrade
• Enable order comments. You can enable order comments in your Ecwid admin, in Settings → General → Cart & Checkout → Order Comments. In the Order notes field caption, specify what info you expect customers to leave in the order comments. You can make this field optional or required.
• Add the company name field. If you don't sell to companies, you actually don't need this field. However, you can enable it in Settings → General → Cart & Checkout → Ask for the company name and change the name of this field to whatever you wish so you can ask for any info in this field. 

Reminding of special offers

At checkout, you can remind customer about the free shipping conditions you have to encourage them to buy more, share a discount coupon, or announce that a new collection is arriving soon.

To add information to your checkout page, use the free Checkout Notices app from the Ecwid App Market. You can type any text and format it the way you want: change the color, font type or size, etc.

Adding “I Agree with Terms & Conditions” checkbox

You can ask your customers to agree with your store’s Terms and Conditions before they can proceed with checkout.

To add a checkbox to ask customers to accept your store terms at checkout:

1. From your Ecwid admin, go to Settings → Legal and scroll down to the Customers’ consent section.
2. Turn on the Require consent to terms and conditions at checkout toggle.

Now the shoppers have to agree with the terms to be able to proceed with checkout.

Asking for consent to receive marketing emails

You can also add a checkbox at checkout to collect customers’ consent to receive your marketing emails:

To add a checkbox that asks customers to agree with being on your marketing mailing list:

1. From your Ecwid admin, go to Settings → General and click the Cart&Checkout tab.
2. Scroll to the Newsletters section and turn on the Request customers' approval for your marketing emails at checkout toggle.

Collecting customers phones at checkout

To make a purchase in your store, customers enter their email address at checkout. It’s possible to collect buyers’ phone numbers as well by adding a required phone number field at checkout. You may need to contact a client via phone if you deliver yourself and want to notify a person about upcoming delivery, or if you need to clarify order details.

To make a phone field required at checkout:

1. From your Ecwid admin, go to Settings → General → Cart & Checkout.
2. In the Checkout settings section, enable the Require phone number at checkout.
3. Click Save.

That’s it. After you enable the mandatory phone field, customers will be able to proceed with their order only after they specify their phone number:

To find customers’ phone number in your Ecwid admin:

Removing zip code field

You can remove the postal/zip code field from the address form if you do not need to use it for the delivery cost estimations at checkout.

To remove the zip code field from your store checkout:

1. From your Ecwid admin, go to Settings → General → Cart & Checkout.
2. Disable the Ask for a ZIP/postal code option.