Resetting password

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If you forgot password to your Ecwid account, you can reset it at any time.

In this article:

To reset the password use our password reset form

Resetting password on desktop

  1. Go to https://my.ecwid.com
  2. Click Forgot your password?

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  1. Enter the email address associated with your Ecwid account and click Reset password:

reset_password.png

  1. We will send you an email with instructions to reset your password
  2. Open the message with the reset password link and click or copy-paste it to your browser address bar
  3. Create a new password for your account and click Change password:

create_new_password.png_2017-11-22_13-03-25.png

  1. You will be logged in to your account with your new password.
Use strong passwords:
  • Create a unique password for every account
  • Your password should consist of at least 6 characters
  • Use a mix of letters, numbers, and symbols
  • Use upper and lower cases
Don’t use:
  • General words and common expressions
  • Keyboard patterns like "qwerty" or "12345"
  • Personal information: names, addresses, ID numbers, etc.

Resetting password on mobile

  1. Open the Ecwid app
  2. Click Log In:

Mobile login screen

  1. You will be redirected to https://my.ecwid.com
  2. Click Forgot your password? and follow the steps from the instructions for desktop. 
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