Troubleshooting Ecwid login issues

If you have trouble logging in to your Ecwid account, use the troubleshooting steps below. If you still can’t access your account, contact us at ec.billing-login@lightspeedhq.com

Login email is not recognized

If you enter your login credentials and the system does not recognize them, you will see this message: 

No accounts associated with this email. If you don’t remember your account email, please contact us at ec.billing-login@lightspeedhq.com.

To resolve this issue:

1. Try another email address you may have used to create your Ecwid account.
2. Double-check the spelling of your email address.
3. Make sure you clicked Sign In, not Create new Ecwid account.

Account locked after too many incorrect attempts

The too many login attempts error means there is a temporary security lockout for the device, browser, or internet connection you’re using. The lock will be removed automatically after a set period of time.

To resolve this issue:

1. Wait for the lockout period to expire before trying to log in again.

To speed up the process, try:

1. logging in using a different internet connection, such as another Wi-Fi network or mobile data.
2. If you’re using a VPN, disable it and try again.
3. Clear your browser’s cache and cookies.
4. Try logging in from a different browser or device.

Once done, please try logging in again to your Ecwid account. And in case you need to reset your password, follow these steps.

Access blocked due to automated request detection

Sometimes access may be blocked if automated requests or robot-like activity are detected from your device, browser, or internet connection.

To resolve this issue:

1. Switch to a different internet connection, such as another Wi-Fi network or mobile data.
2. Disable any VPN or proxy services.
3. Clear your browser’s cache and cookies.
4. Restart your browser and try logging in again.

Account is not verified

After registration, Ecwid sends a verification email with the subject line Welcome to Ecwid! to the email address you used to create your account.

If you see a message that your account is not verified, it means you haven’t confirmed your email address yet.

To resolve this:

1. Find the Welcome to Ecwid! email in your inbox.
2. Click the verification link in the email.
3. If you don’t see the email in your inbox, check your junk or spam folder.
4. If the verification link has expired, contact us at ec.billing-login@lightspeedhq.com and we’ll help you verify your account.

Forgot password

If you don’t remember your password, you can reset it using the password reset form:

1. Go to the Ecwid login reset page.
2. Please, see the detailed steps in our guide about resetting the password.
3. Enter the email address associated with your Ecwid account.
4. Click Reset password.
5. Open the Reset your Ecwid password email and follow the link.
6. Enter a new password and click Change password.

After changing your password, try logging in again.

Please, see the detailed steps in our guide about resetting the password.