Resetting your password

If you forgot password to your Ecwid account, you can reset it at any time.

To reset the password use our password reset form

Resetting password on desktop

  1. Go to https://my.ecwid.com
  2. Click Forgot your password?

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  1. Enter the email address associated with your Ecwid account and click Reset password:

reset_password.png

  1. We will send you an email with instructions to reset your password
  2. Open the message with the reset password link and click or copy-paste it to your browser address bar
  3. Create a new password for your account and click Change password:

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  1. You will be logged in to your account with your new password.
Use strong passwords:
  • Create a unique password for every account
  • Your password should consist of at least 6 characters
  • Use a mix of letters, numbers, and symbols
  • Use upper and lower cases
Don’t use:
  • General words and common expressions
  • Keyboard patterns like "qwerty" or "12345"
  • Personal information: names, addresses, ID numbers, etc.

Resetting password on mobile

  1. Open the Ecwid app
  2. Click Log In:

Mobile login screen

  1. You will be redirected to https://my.ecwid.com
  2. Click Forgot your password? and follow the steps from the instructions for desktop.
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