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Login issues

If you have trouble logging in to your Ecwid account, you can reference the article below or contact us at

Login email is not recognized

If you enter your login credentials and the system does not recognize them, you will see the following message: No accounts associated with this email. If you don’t remember your account email, please contact us at

Do the following:

  • Try using another email address you may have. You may have forgotten which email address you used to create your account.
  • Double check your spelling as well
  • Be sure you clicked Sign In, not Create new Ecwid account.

If you are still having trouble logging into your account, contact us at so that we could assist you.

Forgot password

If you do not remember your password, you can reset it using the password reset form. Please, see the detailed steps in our guide about resetting the password.

Account is not verified

If you cannot log in to your account and you see a message that the account is not verified, it means that you did not click the verification link. You should have received this link to your email address right after registration.

If you have not received the message with the verification link or the link shows as expired, please contact us at and we will help you.

The verification link is valid during 3 days after the registration. Make sure to click this link to verify your email address, so you can log in to your account.
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