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Ecwid is now Lightspeed

Ecwid is now part of the Lightspeed family. Our passion and commitment to small businesses remain the same, and we’ll continue to grow our platform of solutions.

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Lightspeed is the one-stop commerce solution to help merchants simplify, scale, and provide exceptional customer experiences. Founded in Montreal, Canada, over the past 15 years Lightspeed has grown to serve more than 115,000 customer locations in over 100 countries. And just like Ecwid, Lightspeed is passionate about helping businesses around the world. By joining the Lightspeed family, we now have even more resources to invest in innovations to improve our platform for small businesses like you. Read the press-release.

What this means for Ecwid merchants

Your Ecwid store and site stay the same: your store, data, subscription plan, settings, and apps will all continue to work just like before and will continue to be supported and improved. No action necessary.

Read more about new features

What this means for Lightspeed eCom merchants

You’ve come to the right place – in this Help Center you can find the answers to any question about Lightspeed eCom (E-Series). While we are working on fully integrating Ecwid Ecommerce, into the Lightspeed ecosystem, you’ll see the Ecwid name in the Help center docs, App Market, etc.

For X-Series merchants

If you are a Lightspeed Retail POS (X-Series) merchant, then you have Lightspeed eCom (E-Series), a premier solution for online stores, included in your subscription plan.

Getting started with Lightspeed eCom store (E-Series) →

Features, pricing and support options for eCom (E-Series) →

For C-Series merchants

The C-Series, while once a robust solution, is now considered legacy. Lightspeed encourages C-Series merchants to make a smooth transition to the more advanced Ecwid E-Series for an updated and future-proofed e-commerce experience. Learn about the process and benefits of moving from C-Series to Ecwid:

Moving from C-Series to Ecwid (E-Series) →

Once you update your Lightspeed C-Series store to E-Series, please read the Ecwid Help Center articles for comprehensive guidance on setting up additional features and functionalities.

Not to worry, all instructions or features are accurate for you. If you have any questions, please, do not hesitate to contact us.

We’ll always have your back

Ecwid’s Customer Care Team is standing by to help out with anything you need via email or chat, so if you have any questions about Lightspeed or require any type of assistance, we’ve got you covered.

Contact us

What changes to expect

You’ll start seeing the Lightspeed logo (featuring a black flame on a white background) on our website and products. You’ll also see us start to refer to Ecwid as Lightspeed eCom (E-Series) in the product, app stores, Help Center and Login pages soon. You’ll continue to enjoy the same powerful products and services without disruption.

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