E-goods

Last updated
  1. How E-Goods work
  2. How to add such a product
  3. Protecting download links
  4. FAQ
    1. How can I customize the email with download links?
    2. I want to offer free promotional E-Goods. Is it possible? 
    3. Does Ecwid support download resuming?
    4. Does Ecwid have any space and bandwidth limits?

Ecwid enables you to sell digital or virtual products like software, audio and video files (mp3s), e-books, graphics, etc. that are delivered to customers by download. 

How E-Goods work

Customers can add digital products to their carts and go to checkout in the same manner as if it were ordinary products. After the order, containing such a product, has been processed, Ecwid sends an email notification with the download link to the customer. Also the customer can download the product from the order details. 

Ecwid will send a notification with the download link only when the order gets Paid payment status.

This feature is available for paid users only and the size of the file you can upload to the e-good may vary depending on your plan. Here are the file size limits for Ecwid plans:

Venture – 100MB
Business – 1GB
Unlimited – 10GB

There is no limit for the number of your e-goods or their downloads, so you can upload and sell as many as you need. 

How to add such a product

If you want to add a digital product, perform these steps:

  1. Log in to your Ecwid control panel and go to the "Catalog" page.
  2. Click any product to edit it or create a new one.
  3. Open the “Files” tab.
  4. Upload the files you want to sell.

These files will be available for customer only after they purchased this product.

Please note, that each file cannot exceed 100Mb. However you can upload more than one file per product.

Protecting download links

In order to prevent download link (and therefor a file) from sharing, you can limit the link lifetime and number of downloads customer can make. You can set these limits on the Settings → Cart page →  E-goods. There are two options available:

  • Link lifetime, in hours
  • Number of downloads

You can set either both options at the same time or any of them. If the option value is empty, the corresponding limit won’t be applied.

Examples:

  • "link is available for 24 hours only, unlimited number of downloads"
  • "link is available without any time limits, however customer can download it 5 times only"
  • "link is available for 48 hours and customer can download it 3 times only"

When needed, the store administrator can manually regenerate any download link or expire it on the "Order details" page of the necessary order. After regeneration a new link will be generated and sent to the customer, so he/she will be able to download the file again. After forced expiration, the link will become unavailable for a customer immediately.

FAQ

How can I customize the email with download links?

You should modify the “Egoods download” notification on the Settings → Mail page.

More details are available in this article: Mail Notifications

I want to offer free promotional E-Goods. Is it possible? 

Yes, it is possible. There are actually two ways to do it in Ecwid:

1. You can create a product with zero price and attach a file to it under the 'Files' tab. A customer will be able to add such a product to the cart, place the order and get download links without paying anything. For making such free orders more convenient for you and your customers, we recommend to enable the 'Skip payment method selection, if the order total is zero' option and make your store automatically set 'Accepted' status for such orders so that a customer will instantly get download link after placing the order. Here is the details on how to do it: What if order total is zero? Can a customer skip payment methods selection in this case?

2. You can attach a file to a product by adding a download link directly to the product description without using the E-goods feature. In such case, a visitor doesn't have to place an order - they can download the file from the product's page. How to do it:

  • upload your file to any hosting. if you don't have one, you can use Dropbox: it's free
  • add a link to this file to your product's description using HTML editor.

Does Ecwid support download resuming?

Yes, Ecwid supports resuming of download. However it works only if you don't limit number of downloads (i.e. Ecwid doesn't need to track them).

E.g. 

You don't limit number of downloads:

  • customer starts downloading your file
  • then customer pauses the download
  • after he/she resumes it, his/her browser will not download the whole file again, only the necessary parts will be downloaded

If you limit the number of downloads: 

  • customer starts downloading your file
  • then customer pauses the download
  • after he/she resumes it, his/her browser will start downloading the whole file again.

Does Ecwid have any space and bandwidth limits?

No, Ecwid doesn't limit total space available for e-goods storage and number of their downloads. The only limitation is the single file size, which can not exceed the limit determined by your Ecwid plan. There is no limit for the number of your e-goods or their downloads, so you can upload and sell as many as you need. But there is a Fair Usage Policy in Ecwid: we monitor the usage of server sources and their over-usage may result in issuing a warning or applying a limitation to the stores that abuse our system. In other words, as long as you use Ecwid for selling your e-goods and don't intend anything bad, we won't limit you in the total amount of storage or traffic.

Ability to sell E-goods is available in Venture and higher tier plans Upgrade to get this feature
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