Apple Pay

Apple Pay lets customers using Safari browser on iPhone, iPad, and Mac check out in your Ecwid store with one tap. It makes the purchasing process easier for customers encouraging more customers to complete the purchase.

When using Apple Pay, customers don’t have to manually enter their credit card details or shipping info as this is already securely stored on their device. All they need to complete a purchase is to choose Apple Pay at checkout and identify themselves with Touch ID or Face ID. Orders paid with Apple Pay will display the Apple Pay icon in the order details in your Ecwid admin.

Apple_Pay

Store requirements

To offer Apple Pay in your store, make sure you meet the following requirements:

Setting up Apple Pay

In Ecwid, payments on Apple Pay are processed through a Stripe payment provider. Further instructions on setting up Apple Pay vary depending on whether you use the Ecwid Instant site or you added your store to WordPress or any other website.

Setting up Apple Pay also automatically enables Google Pay for customers using the Chrome browser on Android mobile devices.
  1. From your Ecwid admin, go to the Payment page.
  2. Scroll down to Stripe. Depending on whether you have a Stripe payment option set up in Ecwid or not, follow the steps below.
  3. (Stripe is set up) If you have already set up Stripe as a payment option, click Set Up Apple Pay. Now Apple Pay will be enabled automatically.
  4. (Stripe is not set up) If you haven’t set up Stripe, click Connect with Stripe. Then follow the instructions on the Stripe site to give Ecwid access to your Stripe account and complete the setup.

Once you complete the steps, customers will be able to check out with Apple Pay in your store.

Your Stripe payment method must be in live mode, i.e. able to accept payments, for Apple Pay to work.

Here is what you will see in your Ecwid admin when Apple Pay is enabled:

Apple_pay__4_.png

Apple_pay__1_.png

If your store is added to multiple websites and you want to enable Apple Pay on all websites, add each domain in your Ecwid admin → Payment → Stripe by clicking Add domain.

FAQ

Why is the Apple Pay button not showing at checkout?

There may be multiple reasons why you don’t see the Apple Pay button in your store. To fix it, try these troubleshooting steps make sure:

Apple_pay__3_.png

  • You use the latest design for your Ecwid storefront. Go to your Ecwid admin → Settings → What’s New and enable storefront updates, if any, to make sure that you use the Next Generation Storefront.
  • Your domain is verified via Ecwid. It’s possible that you verified your website domain in the Stripe account manually instead of verifying it via Ecwid. In this case, the Apple Pay button may show up in your store for a second and then disappear. Here is how to fix it:
    1. Go to your Stripe account → Settings → Payment Methods → Apple Pay and remove the domain.
    2. Go to your Ecwid admin → Payment → Stripe.
    3. Click Edit next to your domain → Remove.
    4. Click Add domain and follow the wizard to re-add your domain.

If you still don’t see the Apple Pay button after these steps, contact us for help.

Can I accept Apple Pay when selling in-person?

To accept Apple Pay when selling in-person, you should use a Point of Sale system and process the payment via that system. Ecwid integrates with such POS systems as Square, Clover, and Vend. Contact the support of the POS system you use to find out whether they support Apple Pay and get instructions on how to set it up in your POS.

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