Connecting Ecwid with Intercom
Being a customer communication platform, Intercom allows you to use targeted messages, bots, and real-time chat to onboard, engage and support your customers and thus generate more sales.
You can connect your Ecwid store with Intercom with no coding skills using Zapier, a service to connect different apps. With Zapier, you can simply select a trigger (when something should happen) and an action (what should happen). As a result you will have an automated task, a “zap.”
Plan availability: Venture, Business, Unlimited.
To connect Intercom with your Ecwid store:
- Sign up for an account with Zapier or log in to your existing Zapier account.
- In your Zapier account, click Create and select Zaps.
- Click Trigger, then select Ecwid by Lightspeed. In the opened menu on the right, click the Trigger event dropdown and select New Customer.
- If you're not automatically logged in into your Ecwid account, in the Account dropdown, click Sign In to login to your Ecwid account.
- In the Choose Event Trigger section, select New Customer.
- Click Action and select Intercom. In the opened menu on the right, click the Action event dropdown and select the action you want to perform. For example, Create User.
- If you're not automatically logged in into your Intercom account, in the Account dropdown, click Sign In to login.
- Click Continue.
- Set up details of your connection and click Continue.
- Click Test step to check if the right store has been connected and if the right trigger is set up. You can skip this step.
- Click Publish.
That’s it! New customers are now created in your Intercom account (in the Contacts section) from your new Ecwid store customers: