Connecting Ecwid with Zendesk

You can connect your Ecwid store with Zendesk so that new customers automatically appear in your Zendesk customers list. This way, you can keep all your customers’ contacts in Zendesk and communicate with them whenever you need.

You can set up Zendesk with Zapier, a code-free tool to connect apps. With Zapier, you create a "zap" and select a trigger (when something should happen) and an action (what should happen). This way, you connect Ecwid with Zendesk to perform together.

To connect Zendesk with your Ecwid store:

1. Sign up for an account with Zapier or log in to your existing Zapier account if you already have one.
2. In your Zapier account, click Create and select Zaps.
3. Click Trigger, then select Ecwid by Lightspeed. In the opened menu on the right, click the Trigger event dropdown and select New Customer. 
4. If you're not automatically logged in into your Ecwid account, in the Account dropdown, click Sign In to login to your Ecwid account.
5. Click Action and select Zendesk. In the opened menu on the right, click the Action event dropdown and select the action you want to perform. For example, Create User.
6. If you're not automatically logged in into your Zendesk account, in the Account dropdown, click Sign In to login.
7. Click Continue.
8. Set up details of your connection and click Continue.
9. Click Test step to check if the right store has been connected and if the right trigger is set up. You can skip this step.
10. Click Publish.

That’s it! Now that the zap is set up and active, new customers that appear in your Ecwid store will be automatically sent to your Zendesk account.

To edit or disable the zap, go to your Zapier account → Zaps.