Troubleshooting import

Ecwid CSV import is quite simple, but – as the procedure requires high precision – sooner or later you might run into problems.

The process of import is similar to connecting pieces of a construction set. It is very important that both “pieces” – your file and the settings in the import dialog in your Ecwid admin – fit each other.

Common issues

If you have problems, please, first check that your file is set up according to the Ecwid CSV file format.

You can import only those product parameters that are listed in the table.

The same parameters (columns) in the same order should be ticked in the import dialog.

Also check that you chose the same Delimiter and Character encoding in the dialog that you have in your file.

General troubleshooting

If your import failed, please, click See details at the top of your Catalog → Products page:

Troubleshooting_import__2_.png

In the Error details field of the opened pop-up window you will see error messages that help understand what has caused the problem with import.

Below you can find answers to some frequent questions that occur during Ecwid CSV import.

I have a file that a supplier gave me/a file from my store on another platform. Can I import it into my Ecwid store right away?

No, first you should set up your file according to the Ecwid CSV file format. This way Ecwid will recognise your data correctly. You can do it using a spreadsheet (e.g. LibreOffice or Google Sheets) or a text editor and then save your file as CSV.

Can I import an XML or XLS file into my Ecwid store?

No, in Ecwid you can use only CSV files for import. Please, convert your file into CSV format or create a new file from scratch.

You can also use Ecwid API for import if you have skills or workforce for it.

I set up my file according to Ecwid format, but I had to remove some columns because Ecwid does not support them. How can I import this data if I still need it in my store?

Try adding your “extra” data to the Name and/or Description columns (depending on where it fits best).

I have a lot of products in my CSV file. Can I import them all at once?

It is likely that you will have problems while importing a huge file. To avoid them, try breaking your file into several smaller ones (~500 products each).

Depending on your Ecwid plan you may have limitations on the amount of products and categories in your store. For example, if you are currently using Free plan, it is possible to have only 10 products and 2 categories.

Can I import videos into my Ecwid store?

No, but you can add links to your videos to the “Description” field. Just copy the embed code or a link to your video and add it to the description column.

I wanted to import several images for a product, but after the import I see only one image. Can I import multiple images?

You cannot import multiple images using Ecwid import: it allows you to upload only one – main – picture for a product. To upload gallery images in bulk you can use the Bulk Gallery Upload application. It is free to use on all Ecwid paid plans.

Why did my images fail to import?

Sometimes all the data from your CSV file import successfully to your online store, but the product images don’t make it. Please follow the steps below if this happens to you:

  1. Make sure the image URLs in your CSV file are correct and accessible via the web.
    You can check this by opening the image URL in your browser. Your images must be available by direct links (e.g., http://example.com/images/product_1.jpg) without permissions like a password or login.
  2. Make sure that your images are in a format that Ecwid supports – these are JPG, BMP, PNG and GIF image file formats (e.g. you cannot upload PSDs) – and that they are under 20 Mb (each).
  3. Make sure each image URL leads directly to the image file, not to an HTML page that contains the image.
    Find direct links for these images from your web browser. Right-click on the image and click "Copy image address" in the context menu:

    Troubleshooting_import__1_.png

You cannot give links to images stored on your device – the image has to be hosted somewhere on the internet (e.g. on Imgur or in a folder on your hosting account).

I try to import my file but get an error saying that one of the fields has an incorrect value. How do I know which values are allowed for this column?

You can always look up what limitations exist in the “Limits” section of the table describing the Ecwid CSV file format.

I entered a subcategory name for my product, but when the import was over there was no product in this subcategory. At the same time I had a new category created in my store (named after my subcategory). What happened and how can I avoid this in the future?

Every subcategory in your store has its own “path”. For example, Women's Apparel/Dresses/Evening Dresses. If you write only the subcategory name in your column - e.g. Evening Dresses - then a new root category with the same name is created. Please, enter a full path to your subcategory.

I have problems importing my prices. What can be the reason?

Please, check if you have a currency symbol (e.g. “$”) in your column(s) and – if yes – delete it. The “Price” and ““Compare to” price” columns support a floating number only. The currency symbol that you chose for your store in Settings → General → Regional settings will be displayed anyway.

I’m compiling my import file but the spreadsheet editor keeps changing my numeric SKUs. For example, “0005” and “0006” turn into “5” and “6”. I try to fix them, but it happens again. What can I do?

Sometimes spreadsheet editors recognize numeric SKUs as integer numbers and set “numeric” format for the SKU column, which results in changing their values. This may cause some issues during import, e.g. duplicating of store products. Please, set the “text” format for the SKU column in your spreadsheet editor.

Why are all decimals rounded to the nearest integer after import?

This is most likely caused by an incorrect number format used in your CSV file. Ecwid requires CSV files separate decimals using a dot, not a comma. Please make sure you use the correct number format in your CSV file.

I am sure that I set up my import file according to the Ecwid CSV file format – as far as I can see everything is OK – but I get errors after I try to import it. What can be the reason?

Sometimes spreadsheet editors add some symbols - e.g. commas or quotes – when you save your files as CSV. You cannot see these symbols in a spreadsheet, but they might affect Ecwid import process. The easiest way to find out whether you have such symbols in your CSV is to open it in any plain text editor and compare to the Ecwid sample file (also opened in such an editor).

This way you can also check what delimiter between data is used in your CSV file.

Error messages during import

Here is a list of error messages that you may encounter (accompanied by solutions):

Error message Solution
The number of columns does not match: you have selected 6 columns, but the file contains only 3. Most likely you've chosen an incorrect delimiter in your import settings. If you select 6 columns for import in the import dialog, you must have 6 columns in your file.
Please check if you have some “extra” columns chosen in the dialog (or some columns are missing from your file).
The problem can also be caused by an incorrect delimiter (i.e. delimiters in import dialog and in your file do not match).
In Ecwid maximum category depth is limited to 50. Your import file contains category /Category1/Category2/.../Category80, which has depth of 80. Please reduce the number of its parent categories and try again. You have too many nested categories and must reduce the category path.
'Category name' is too long (400 symbols). The maximum allowed length is 255 symbols. Category names are limited to 255 symbols maximum. Please reduce the name’s length.
'SKU' is too long (300 symbols). The maximum allowed length is 255 symbols. Ecwid limits SKU numbers to 255 symbols. Please reduce the SKU number.
'Name' is too long (350 symbols). The maximum allowed length is 255 symbols. Name values are limited to 255 symbols. Please reduce the Name value.
Incorrect 'price'/'weight'/etc value The entry in the column has a wrong format. For example, the value contains letters, whereas only numbers are supported.
Please make sure you use the supported data format for each column.
Malformed image URL
htp://example.com/image.jpg
The URL is formatted incorrectly. Please use the format: [protocol]://[server]/[file path]. For example:
https://www.example.com/image.jpg
Cannot upload image
http://www.example.com/image.jpg
Ecwid cannot upload the image from server example.com due to server failures, timeouts, or other network problems.
Please make sure that your image files are accessible online for download. Also check that there are no mistakes in the image name.

Solving problems during import can be time-consuming, but, once you master the format, import can save you a lot of time in return – especially if you have a long list of items in your store.

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