Knowledge base
Guides
Academy
Video tutorials
Try searching for:
Recently viewed articles:

Table of contents

Asking customers to verify their age

If you sell age-restricted products or services like tobacco, alcohol, or adult content, you can ask your customers to certify their age. This way, you will restrict selling to underage visitors.

There are several tools you can use to prompt customers to verify their age in your Ecwid store.

Asking for age verification with Ecwid apps

You can add the ability to ask for age verification with the help of the apps featured in Ecwid App Market.

Ecwid App Market is available on Venture, Business, and Unlimited plans.

Age_Verification_Popup.png The Age Verification Popup app allows you to design fully customizable age verification popups that will notify customers about the age limitations in your store.

You can add multiple verification options if you need them and as well as ask for customers’ birth dates.

The app costs $4.99 / month.

 

20%2B_Promotional_Sales_Tools.png The 20+ Promotional Sales Tools app supports a wide variety of popups and banners that you can adjust for age verification. What’s more, this app is a real game-changer when it comes to website promotions, so feel free to use it to increase your sales as well.

The app costs from $9.99 USD to $49.99 / month and has a free trial.

Asking for age verification with AgeVerify service

The third-party AgeVerify service allows you to generate a special code and add it to your site to have age verification. You can choose from a variety of customizable templates that are available for different website platforms.

Learn how you can add AgeVerify to Ecwid Instant Site:

AgeVerify has several pricing options, including the Free one. However, if you’re using Instant Site with your store, you’ll need to subscribe to a paid Ecwid account to be able to add the AgeVerify code in your Ecwid admin, Website → SEO.

Asking for age verification at checkout

If you want to ask customers to certify their age when placing an order, you can add the age verification option to checkout. For that, you’ll need to:

  1. Publish your Terms and Conditions and make sure they have the information about age restriction in your store.
  2. Enable asking for explicit consent with your website T&C before buyers make online purchases.
  3. Edit the "I agree with Terms and conditions" text with the Store Label Editor.
    For that, you’ll need to enter “I agree with” in the Store Label Editor field and replace this text with your own message (e.g., “I confirm that I'm over 21 and agree with”). As a result, the message at checkout will read “I confirm that I'm over 21 and agree with Terms and conditions”.

Once you do so, customers will need to check a box agreeing to T&C and verifying their age before purchasing anything in your online store:

Asking_for_age_verification_at_checkout.png

Other ways to ask for age verification

As an option, you can always add a banner image to inform visitors about age restrictions in your store.

In case you want a solution tailored specifically to your needs — be it a popup or an integration with a third-party age verification service — it might be possible to create this solution with Ecwid API. You can develop it yourself (if you have coding experience), hire a developer, or request a paid service from our Customization team.

Was this article helpful?

Awesome! Thanks for your feedback!

Thanks for your feedback!

Sorry about that! What went wrong?
2 out of 3 found this helpful
10
We use cookies and similar technologies to remember your preferences, measure effectiveness of our campaigns, and analyze depersonalized data to improve performance of our site. By choosing «Accept», you consent to the use of cookies.
Accept cookies Decline