Legal pages in your Ecwid store

When you run an online business, it may be essential for your website to display legal information on your terms of services, privacy policy, shipping terms, etc. Read about how to add the legal information in your Ecwid store.

Adding legal pages in Ecwid store

Ecwid allows to create the following legal pages:

  • Legal Info
  • Terms
  • Revocation Policy
  • Privacy Policy
  • Shipping/Payment Info

You can enable these pages in your Ecwid Control Panel → Settings → General → Legal Pages:

Legal pages in your Ecwid store

Click Edit to open the page's settings and content form. You can specify any title to your page. If you already have a similar page on your website, you can add a link to that page here.

The pages links will be automatically attached and shown in your Instant Site and Facebook shop, at the bottom of each store page.

Getting links to legal pages

If you run your Ecwid store on a website, you will be able to place these links to any spot on your site. To get the links to legal pages, do the following:

  1. Enter your Instant Site and scroll to the bottom of a page for the legal pages links.
  2. Click on a link and check your browser address bar. Each page will have its own ending. For example, the privacy policy page -  /pages/page=privacy-policy
  3. Copy the link. 
  4. Open your website.
  5. Enter the page with your Ecwid store.
  6. Get the URL from your address bar and append the copied part to it. You will have the URL to your privacy page in Ecwid store.
  7. Place this URL on your website. The exact instructions depend on the platform or content management system you use for your site. If you are not sure how to add the links, feel free to contact our customer care team.

In case the legal information is placed on your website, you can add a link to that legal page to your store settings so that customers can read it on your website. For this, go to Ecwid control panel → Settings → General Legal Pages, click Edit next to the necessary legal page, choose the Show: on separate URL option and add the link from your site to the appeared field. Example:


What legal pages you need

The legal pages you need and the content they are to display depends on your business, and laws and regulations in your country. We recommend to look for professional lawyer advice regarding this.

Here are some examples of legal pages content.

Terms and Conditions.

Or simply TOS is a document that explains the rules for using your site/store. You may want to include the following items:

  • copyright for the material offered on the website and store pages, trademark,
  • ownership of the site,
  • requirements to use the store, e.g., whether the registration is required, etc.

Return policy

This is a document specifying your terms for refunds and product returns.

Privacy Policy

You need to let your customers know what information your store collects and how it will be used. Customers want to know if their personal data will be anyhow exposed to 3rd parties, sold, or use for newsletters. By providing a clear explanation on this matter, you will be sure to increase liability among your clients. This is also required by law in some countries, for example, by GDPR in Europe.

The Privacy Policy clarifies what information is collected through your website and store. This may include:

  • use of cookies,
  • how you process personal information like email, address, name, etc.
  • whether you distribute this information to any 3rd party and if so what for, etc.

Shipping/Payment info

The shipping info page explains your delivery policy and may include the following information:

  • what items are allowed for shipment
  • to what regions you deliver your goods
  • terms of delivery 
  • estimated shipping
  • how to handle returns

The payment info page should cover all possible questions about payment methods in your store.

There are number of online tools for generating various templates for privacy policies, terms of user, etc. You can check these services to get the content for your legal pages that would be streamlined and up to date. For example, https://termsfeed.com Please remember to check it with the professional lawyers before adding the legal pages to your store.

Requiring customers to agree to the store terms before checkout

In Ecwid you can require your customers to accept terms of service before checkout.To do it just enable the Show “I agree with Terms & Conditions” checkbox at checkout checkbox in your Ecwid Control Panel → Settings → General → Legal Pages.

On checkout your customers will see a checkbox and a link to Terms and Conditions:

Customers have to agree to terms and conditions

As it is impossible to place an order without agreeing to Terms and Conditions, the fact that an order is placed is a confirmation of consent.

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