Adding and managing destination zones

The areas that you ship to are called destination or shipping zones. Each shipping method in your store can be limited to the certain destination zone, so that the rate only applies to customers whose shipping addresses are within this area.

Destination zones in Ecwid can be limited to the world regions, countries, states, and, when restricted by postcodes or zip codes, to cities, towns and streets.

See a video about destination zones setup:

Creating destination zones

To create a new destination zone:

  1. From your Ecwid admin, go to Shipping & Pickup → Zones.
  2. Click Add New Zone.
  3. Click Add Country to restrict the zone to a specific country, select this country from the list and click Add countries to confirm your choice.

Add country

Click Add Region to select all countries that belong to a certain region like North America, European Union or Africa in bulk.
  1. Click Add State to restrict the zone to a specific state in the country, select this state from the list and click Add States to confirm your choice.

Add states

If you are going to ship to all states within the selected country, leave the State list empty.
  1. Fill out the Zip/Postal codes field to restrict the zone to certain locations within the state, e.g. cities, towns and streets.

Add zipcodes

  1. Click Save.
You can use wildcard symbols to build the list of zip/postal codes:
  • “?” matches any single character,
  • “*” matches any number of characters, including zero. Spaces will be ignored.
  • “_” matches any number of spaces (at least one).

Add wildcard masks

Adding or removing an area from the destination zone

To add or remove an area from the already configured destination zone:

  1. From your Ecwid admin, go to Shipping & Pickup → Zones.
  2. Select the zone that you want to edit.
  3. Click Add country or Add state to add another country or state to the shipping location.
  4. Click the Trash can icon to remove an area from the shipping location.

Delete area

  1. Click Save.

Assigning destination zones for shipping methods

When you create a new shipping method, you can select the destination zone to which it will apply:

  1. From your Ecwid admin, go to Shipping & Pickup.
  2. Click Add Shipping Method.
  3. On Step 3 of the shipping setup choose the destination zone from the Shipping region drop-down.

Assign zone

  1. Click Save & Finish.

To change the destination zone for the already configured shipping method:

  1. From your Ecwid admin, go to Shipping & Pickup.
  2. Click Actions → Edit next to the enabled shipping method.
  3. Select a destination zone from the Shipping region drop-down under the Shipping settings block.
  4. Click Save.

Setting up destination zones for the UK

Since there is no standard and finalized list of the UK counties that should be used in online stores, it is advisable to calculate a shipping rate for the UK based only on a Country name and a Postal code.

At checkout when the UK is selected as a “Ship to” country, the State (County) is displayed as a text field, not a drop-down list that requires selection. Customers have to input their county name to the State (County) field. If you calculate shipping rates based on County and your customer mistypes at checkout, they will see a warning that there is no shipping to this location till they enter the county name correctly.

To minimize the negative effect of such mistypes at checkout, we recommend you to leave the list of States (Counties) in the UK Zone settings empty and use the postal codes for restricting the delivery zones.

Here is a sample zone setup for shipping to all areas across the UK.


If you need to offer different rates for different areas in the UK, you can restrict the zones by postal codes, so that the shipping rate applies to the addresses that are covered by these postal codes.


Related articles

Choosing the right shipping for your store
Setting up in-store pickup

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