Flat rates

You can charge your customers a flat shipping rate for any order, regardless of quantity. This is useful for merchants who want to deliver products themselves or offer their own fixed cost for different delivery methods such as Standard Ground or Express Overnight.

You can also charge a flat rate based on how many units of a product are in the cart if quantity matters or you need to charge extra to ship certain (e.g. large or fragile) products.

Flat rate per order

With a flat rate per order, you can charge a single rate to ship all orders to specific locations regardless of how many items are ordered. A flat rate can be a whole amount or a percentage of the order subtotal. Flat rate shipping is well-suited for stores selling items where shipping costs are negligible, all items are approximately the same size and weight, or you deliver orders yourself.

Example: Standard Shipping $5.

If you ship around the world, you can add different flat rate charges for different countries/cities using destination zones. For example: Shipping to France €5, Shipping to Germany €7.

To set up a flat rate per order in your store:

  1. Go to your global shipping rates page: Ecwid Control Panel → Shipping & Pickup.
  2. Click +Add Shipping Method.
  3. Scroll to Other carriers, set up a shipping method name, then click Set up.
  4. Click Set Up Flat Rate:

/Flat rate for any order/

  1. Update the name of this shipping method if necessary. Customers will see this name at checkout:

/Shipping name/

  1. Select either an Amount or Percent rate and then enter the shipping cost or percentage:

/Shipping rate/

  1. (Optional) Click Set delivery speed and enter the time it takes for orders to arrive when shipped with this method.
  2. Click Set shipping region to specify the destination to which this flat rate applies:

/Shipping region/

  1. Click Save & Finish.

Now the newly configured flat rate will be available at checkout for customers ordering goods to that location:

/Flat rate at checkout/

Repeat the above steps to set up flat rates for other destination zones if necessary.

To offer free shipping over a certain subtotal while still charging a flat rate for a lower subtotal, use tiered rates. Example: $0 shipping for orders over $100, otherwise shipping costs $5.

Flat rate per item

Some products in your store may require additional handling or packaging, or they may be much larger than other products that you ship. For these products you can set up an individual, fixed per-item fee to cover these extra shipping expenses.

There are two ways you can add a per-item fee to a specific product:

  • You can charge a per-item fee on a certain product on top of your regular shipping rates.
    Example: You sell home goods like textiles and fragile water-glasses, the latter requires extra packaging. You can charge an extra fee on top of your regular shipping rates for each water-glass in the cart.
  • You can charge a per-item fee on a certain product instead of your regular shipping rates.
    Example: You use real-time shipping quotes and one of your products is so heavy that it exceeds the limits of all available carrier’s methods. To solve this issue, you can charge the shipping cost for this product separately by setting a fixed per-item rate for this specific product.

To set up a fixed per-item rate:

  1. Go to the Ecwid control panel → Catalog → Products page.
  2. Choose a product or create a new one.
  3. In product details open the Tax & Shipping tab.
  4. Make sure that the setting This Product Requires Shipping or Pickup is enabled.
  5. Scroll to the Shipping Rates section and choose how you’d like the per-item fee to be charged:
    • To charge a per-item fee for that product on top of your regular shipping cost: select the Use global rates option, click the Add fixed fee per item link and specify what $ amount should be added to the shipping cost for each product item in the cart:

/Fixed fee per item/

Since this product-specific per-item fee is added on top of your regular shipping cost, you will need to add at least one store-wide shipping method in the Ecwid control panel → Shipping & Pickup page.
    • If you want to charge a fixed per-item rate for that product instead of your regular shipping cost: select the Fixed rate per item option and specify what $ amount should be charged for each product item in the cart.

/Fixed rate per item/

  1. Click Save.

Example 1. You’ve set a $1 per-item fee on top of your regular $5 shipping cost for a certain product. Here is how this setup looks at checkout with two items of this product in the cart:

/Example of per item fee/

In the above example the shipping cost has been calculated at $1 for the first item of the product + $1 for the second item of the product + the regular store-wide $5 shipping rate.

Example 2. You’ve added a fixed $30 per-item rate for a certain product. This rate will be charged for shipping at checkout instead of your regular shipping rate. Here is how this setup looks at checkout with two items of the product in the cart:

/Example of per item rate/

In the above example, the shipping cost has been calculated as $30 for the first item of the product + $30 for the second item of the product. 

FAQ

I want to charge the same per-item fee across the store. Can I set a universal flat rate per item?

Yes, if you charge the same per-item fee for all products, you don’t have to add this rate to every product. Instead you can simply set the same per-item rate globally using custom tables.

To set a universal flat rate per item across your store:

  1. Go to Ecwid control panel → Shipping & Pickup;
  2. Click +Add Shipping Method;
  3. Choose Local delivery, then Custom Rates.
  4. Choose Subtotal from the Table based on dropdown;
  5. Choose the Range, subtotal, weight option from the Rates based on dropdown
  6. Specify a per item fee for a subtotal range (for example, $0 - ∞ range, so that all orders are affected).
  7. Choose the shipping region, i.e. destination zone, to which this rate applies.
  8. Click Save & Finish.

Now the same per-item rate will be set across your store for that destination zone.

I need to charge a flat rate for shipping a certain product to certain locations only. How can I do this?

If you need to charge a flat rate for delivery of a specific product to a specific country, consider using this solution:

  1. Go to Ecwid control panel → Shipping & Pickup and add one of these flat rates: When adding one of these flat rate shipping methods, make sure to choose the applicable country as the destination zone.
  2. Go to Ecwid control panel → Catalog → Products, open that particular product for editing and click the Tax and Shipping tab. Next, add flat rate shipping to the list of enabled methods for this product (use the Specify shipping methods for this product option from the product-specific shipping methods dropdown).
  3. Then, to disable this rate on products not affected by this flat rate, add the flat rate shipping method to the lists of disabled shipping methods on the editing pages for all your other products (Tax and Shipping tab). Now this flat rate will not be added to their items at checkout.
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