Local delivery

In addition to in-store or curbside local pickup, you can offer local delivery to your nearby customers if you deliver goods yourself or use a local delivery service. You can make it free or charge a delivery fee as well as offer it for orders exceeding a certain amount or placed in certain days and times. To specify your local area, you can use zip/postal codes or draw a zone on a map if you serve customers in an area that is smaller than what a zip code covers or in case you deliver only within some radius. If you have different delivery rates, just set up several local delivery options, each with its own fee and delivery area.

Setting up local delivery

To set up local delivery in your online store:

  1. From your Ecwid admin, go to Shipping & Pickup.
  2. Click + Add Shipping.
  3. In the Local Delivery block, click Set Up Local Delivery.
  4. Depending on how you want to charge for delivery, pick one of the options and set it up:
    • Free delivery — choose this option if you want to offer free delivery to your local customers.
    • Conditional free delivery — choose this option if you want to offer free delivery only to those local customers whose orders exceed a certain amount, e.g. for orders over $100.
    • Flat rate — choose this option if you want to charge a fixed sum for delivering orders to your local customers.
    • Custom rates — this option can be used if you need to charge different delivery fees for orders within certain weight or subtotal ranges, e.g. $15 delivery of orders over 3kg and a lower delivery fee for light-weight orders.
  5. Name this delivery option or keep the suggested name.
  6. Click Add description for customers and describe this delivery option — customers will see this information at checkout. You can include there your delivery condition or your delivery time. Example: Free delivery in central city on all $100 orders.
  7. Optional: To offer this delivery option only for orders over a certain sum, click Limit availability by order subtotal and specify the minimum order subtotal.
  8. Optional: To prevent customers from placing orders with this delivery option at certain times (for example, at nights or during weekends), turn on the Limit availability by operating hours setting and check off the times when this delivery option is available.
  9. To limit the area where you deliver with this rate and terms, click Set delivery zone and set up your delivery zone.
  10. Click Save & Finish.

That’s it. Now customers that live within your specified area can select local delivery when they check out.

When you are ready to deliver products to a customer, you can mark their order as Out for Delivery so they receive an email notification about it. Once products are received by the customer, you can change the order status to Delivered for your internal records.

Limiting local delivery to certain area

Let’s say you deliver pizzas by bike and want to sell only to customers from your neighborhood to keep the food warm. In this case, when setting up the local delivery, you need to specify your delivery zone, i.e. how far you will travel to deliver orders. If a customer’s address is not within the designated area, such customers can’t place orders with this delivery option.

To specify your local delivery area:

  1. From your Ecwid admin, go to Shipping & Pickup.
  2. Click the delivery option you want to edit or set up a new delivery option.
  3. Scroll down to the Delivery zone block. Here you can set up the local area where you deliver by drawing a zone on a map or by entering specific ZIP/postal codes:
    • Zone on map. With this option you can set up a delivery radius around your store location. For example, deliver only within a 20 miles radius or 15 kilometers of your pizza place.

      To define a zone on map, click Create Zone and drag the circles to shape the area where you deliver. Right-click on the zone to see how far you deliver (in kilometers), this can help you calculate the average delivery time.

      If you want to offer the same delivery fee for several areas but exclude some addresses, you can click + Add new zone and add additional zones on the same map so that your excluded addresses are not within any zone. Example:

Local_delivery__7_.png

If you want to charge different rates for different delivery zones, you can create several delivery options, each with its own fee and zone. See Charging different delivery fees for different areas.

    • ZIP/postal codes (advanced settings). If ZIP/postal codes cover the area where you want to deliver locally, you can specify the postcodes to define your local zone. Select Advanced settings, then click Create new zone and narrow your zone — select your country and state and enter the postal codes of your city areas where you deliver, one code per row. To keep a list compact, you can use wild card symbols. Example:

Local_delivery__1_.png

Learn more about creating zones: Adding and managing destination zones.
  1. Save the changes.

Limiting delivery to orders over certain subtotal

Usually a free or lower cost local delivery is offered to orders exceeding a certain amount to keep it profitable.

To offer a local delivery for orders over certain amount:

  1. From your Ecwid admin, go to Shipping & Pickup.
  2. Click + Add Shipping.
  3. Click Set Up Local Delivery.
  4. In the Conditional free delivery block, click Set Up Conditions.
  5. Enter the name for this delivery option.
  6. Below you will see the preset values that mean free delivery for orders over $30 and $3 delivery for all smaller orders:

    Limiting_delivery_to_orders_over_certain_subtotal__1_.png


    Enter your values instead of the suggested subtotal range and input the delivery rate that corresponds to it. Let’s say you want to charge $1 for orders over $40 and $4 for a smaller subtotal range. Enter the maximum amount for regular charge (in our case it’s $39.99) and the minimum sum for lower-cost delivery will be changed automatically:

    Limiting_delivery_to_orders_over_certain_subtotal__2_.png

  7. Add the description for this delivery option that your customers will see at checkout such as your delivery time or conditions.
  8. Optional: You can automatically inform your customers about your delivery condition at checkout and thus encourage them to order more to be eligible for this delivery option. For this, click Limit availability by order subtotal and specify the minimum order subtotal. For example, $100. Now, if the order sum is lower than $100, this delivery option will still appear at checkout but will be greyed out til the customer adds more products to the cart and reaches the required minimum subtotal:

    Limiting_delivery_to_orders_over_certain_subtotal__3_.png


    To make this delivery option look more attractive to customers, specify a much lower rate per order compared to other delivery methods. In our example, rate per order is $3.
    You can also set up a free delivery option to encourage your customers to buy more. Learn more about offering free delivery for orders above certain subtotal in the article about Free shipping.
  9. If you deliver only at certain times, click Limit availability to operating hours and specify the days and hours when this delivery option should appear at checkout.
  10. To offer this delivery option only in your local area, click Set delivery zone and create a zone.
  11. Click Save & Finish.

Limiting local delivery to certain times

You may want to let your customers know of your operating hours at checkout and prevent them from ordering when you are unavailable or can’t prepare and deliver their order in the near time. This can be useful if you, say, sell food and a hungry customer tries to place an order late at night when your restaurant kitchen is closed and can’t prepare ordered food.

To make a delivery option available at certain business days and hours at checkout:

  1. From your Ecwid admin, go to Shipping & Pickup.
  2. Click the delivery option you want to edit or set up a new delivery option.
  3. Scroll down to the Limit availability to operating hours setting and make sure it is turned on, then check off the days and choose the times when this delivery option should be available. Example:

Screen_Shot_2020-09-25_at_22.59.37.png

  1. Save the changes.

Here is how this limitation can look like at checkout when a customer is trying to place an online order in the days and times when you are unavailable — customers can’t place orders in your non-operating hours and can see the closest day or time when you are open and accept orders (you can change the wording with the help of store label editor if you wish):

Local_delivery__8_.png

Charging different delivery fees in different areas

To charge different delivery fees depending on the distance from your store, you can add several delivery options in your store, each with its own rate and zone. For this, follow these steps as many times as many delivery options you need: Setting up local delivery. For example, you sell flowers and want to bring orders for free to the customers in your store area and offer a $5 delivery for customers from more distant areas. In this case you need to set up one delivery option as Free Delivery and another delivery option as a Flat Rate delivery.

During the set up make sure to create a separate delivery zone for every delivery option that do not overlap with each other. If the zones overlap, i.e customer’s address is in both zones, both delivery options will show up at checkout for the customer’s choice.

Here is an example of a zone setup for each delivery option if you want to offer free delivery to your nearest customers (zone 1) and a paid delivery to more remote areas, say, $5 delivery option for the neighbouring areas (zone 2) and $10 delivery option for more distant customer addresses (zone 3).

Local_delivery__2_.png

You can make a screenshot of your delivery area(s) and add the image to the Delivery page on your website where you describe your shipping/delivery/pickup policies. Thus your customers will see before checkout if you deliver to their address and what is the delivery fee.

Delivering from multiple locations

Assume, you have two restaurant locations and want to prepare and deliver food from the location that is nearest to your customer’s address. In this case you can create two delivery options with different names using this instruction Setting up local delivery and draw different delivery areas on map for each option. This way, during the checkout process people from one area will see the delivery method #1 and the people from the other area will see the method #2. When you receive an order, in the order details you will see the chosen delivery method and will know which location should prepare and send the food to the customer.

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