When your customer places an order, all details are recorded in Ecwid Control Panel → My Sales → Orders and in Ecwid mobile apps for iOS and Android. This article explains how to manage orders in your store.
Check our video about order processing:
Understanding order statuses
Every order has one status for payment and another for fulfillment. The payment status shows the state of the order’s payment while the fulfillment status shows the stage of processing.
Payment statuses
A Paid orders status means your customer selected an online payment option and the third-party provider processed the payment. Prepare this order for shipping and ship it right away!
An Awaiting Payment order status means can mean one of two things:
- Your customer selected an offline payment and you need to contact them to arrange payment.
- Your customer’s online payment was not processed. In this case, you can contact the third-party payment provider who processed the transaction or reach out to our support team.
A Cancelled status indicates the payment gateway could not authorize or charge the customer's credit card or you have canceled the order.
A Refunded or Partially Refunded status indicates the payment (or a portion of the payment) has been credited (returned) to the buyer.
Fulfillment statuses
Awaiting Processing is the default fulfillment status for all new orders, indicating you have not yet started working with the order.
Processing indicates the order is in process, but is not yet fulfilled.
Ready for Pickup indicates the order is ready for your customer to physically pick up the product from your store.
Shipped indicates the order has been shipped.
Often confirmed by a tracking number, Delivered. indicates the shipping provider has delivered your customer’s order.
Will not deliver is reserved for orders you will not ship. You can use this for orders that have Cancelled or Refunded payment statuses.
Returned is reserved for orders your customers returned.
Ecwid uses AMP technology to dynamically display the up-to-date information about payment and fulfillment order statuses right in the single Order Confirmation notification that a buyer receives upon a purchase. The buyer can check the dynamic order confirmation in mailbox at anytime to find out the actual status of the order. Currently, dynamic content is available to US customers and in Gmail only. For customers using other mail clients the regular static email notification content is shown.
Abandoned carts: bring your customers back
According to the Baymard Institute research, about 70% of online customers who add products to a cart leave without buying anything. You can mitigate this loss with the Abandoned cart recovery feature. Our data shows a third of customers who did complete their order return to your site with this feature.
Editing orders
Sometimes you need to change information in completed orders. With Ecwid’s Order Editor feature, you can:
- add and delete items in your orders;
- change the product details (SKU, name, quantity and price)
- edit the customer’s address, name, and email;
- add and delete discounts;
- change the taxes and shipping costs.
Creating orders
You can accept orders via phone or email to sell both online and offline. Record these orders in Ecwid control panel → My Sales → Orders or in your mobile app for iOS/Android and keep track of them.
Printing orders
Go to Ecwid Control Panel → My Sales → Orders → click Print Invoice next to an order:
In the app, go to Orders → click on the order you want to print → click on the printer icon in the right upper corner:
In the app, go to Orders → click on the order you want to print → click on the printer icon in the right upper corner:
You can also print a batch of orders: go to the Ecwid Control Panel → My Sales → Orders, tick what orders you want to print and click Mass Update → Print Selected:
Sales reports
You can use Google Analytics, data from a CSV file, or tools in Ecwid’s App Market to create sales reports based orders from your Ecwid store.
Exporting orders
To create a sales report, analyzing your orders, or just send the list to your employees, you can export order information to a spreadsheet. It just takes a few steps.
- Go to Ecwid Control Panel → My Sales → Orders.
- Scroll to the bottom of the page and find the Export Orders block:
- If you want to export all of your orders, click Export All.
- To be selective, tick the ones you need and click Export Selected.
- You will see a popup with the export settings.
- Select the delimiter (what is it?):
- Select the columns you want export. By default, all the columns are selected.
- Click Download CSV file.
- Open the downloaded file with a spreadsheet editor for further use. We recommend OpenOffice, it is free and does not corrupt CSV files.
Changing order numbering
By default, your order IDs are numbers starting from one. You can change the Order IDs in your store by adding some letters or by starting from a higher number.
To change the Order IDs in your store:
- Go to Ecwid Control Panel → Settings → General → Cart & Checkout.
- Scroll down to Order ID.
- Click Change:
- Enter a number that you wish to serve as your next order’s ID:
- In some cases you might want to add a prefix or suffix to your IDs. These additions stay the same for all of your orders. Some find it helpful to add information about the orders right in their IDs. For example, MyStore1-1006-2018 can include your store name and year using a prefix (MyStore1) and suffix (2018):
Related articles
Guide to orders
Tracking and recovering abandoned carts
Generating sales reports
