Getting files from customers
Letting customers upload files is useful if you sell custom products. For example, if you print logos on T-shirts, sell pillows with custom embroidery, or offer any other services that involve custom designs provided by the customer.
You can let customers upload files like images, text files, videos, etc., on the product page in your store. You are able to see and download these files from the order details page in your store's admin panel. Ecwid accepts all of the common file types like doc, pdf, jpg, png, and others.
The maximum allowed size is 25 GB per file.
For Ecwid users on WIX: available on Starter, Professional, Unlimited plans.
Adding an upload button to a product
After you add a file upload option, a button to upload files will appear in the storefront of the product page. Add the upload file option to each product that requires or allows customers to upload files.
To let customers upload files to a product:
- From your Ecwid Admin, go to the Catalog → Products.
- Choose a product or create a new one.
- Open the “Options” tab.
- Click Add New Option.
- In the “Option name” field, type the name of the option. You can even specify what formats you prefer to work with. For example, “Upload your print in PNG or JPG format.”
- In the “Input type” drop-down select Upload Files:
- (Optional) Select Required option if this option is mandatory. Selecting this option means customers won’t be able to add this product to their cart without uploading a file.
- Save the changes.
- From your Ecwid iOS app, go to Products.
- Choose a product or create a new one.
- Tap Edit → More → Product Options.
- Tap Add new Option.
- Enter the option title. Here you can specify what formats you prefer to work with. For example, “Upload your print in PNG or JPG format.”
- In the input type select Upload Files.
- (Optional) Switch the Required option toggle if you want to make this option mandatory. In this case, customers won’t be able to add this product to their cart without uploading a file.
- Tap Done to save the changes.
Currently, you can’t create an option that allows uploading files in the Ecwid Android app. To create such an option, please open your Ecwid admin at https://my.ecwid.com/
Customer view
In the storefront, customers will see the “Add files” button on the product page:
Once a file is uploaded, customers will see a file preview and the option to add more files:
Downloading customer’s files
We host all files that customers have uploaded in your storefront. You can download them from your Ecwid Control Panel at anytime.
To download a customer’s files:
- From your Ecwid Admin, go to My Sales → Orders.
- Click on the order from which you want to download files.
- Click on the file. The download will begin automatically:
- From your Ecwid iOS app, go to Orders.
- Tap the order from which you want to download files.
- Tap the file. Choose where to save or send the file.
- From your Ecwid Android app, go to Orders.
- Tap the order from which you want to download files.
- Tap the file. Choose where to save or send the file.
