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Getting files from customers

Letting customers upload files is useful if you sell custom products. For example, if you print logos on T-shirts, sell pillows with custom embroidery, or offer any other services that involve custom designs provided by the customer.

You can let customers provide files like images, text files, videos, etc., by adding an upload button to the product page in your store. After the order is placed, you can see and download these files from the order details page in your store's admin. Ecwid accepts all common file types like doc, pdf, jpg, png, and others.

The maximum allowed size is 25 GB per file.

Plan availability: Venture, Business, Unlimited.

For Ecwid users on WIX: available on Starter, Professional, Unlimited plans.

Adding an upload button to a product

You can add a file upload option to any product in your store using input fields. After you do that, a button to upload files will appear in the storefront right on the product page.

To add an upload button to a product:

  1. From your Ecwid admin, go to Catalog → Products.
  2. Open the product page you want to edit or create a new one.
  3. Go to the Options tab.
  4. Scroll down and click Add Input Field.
  5. Add the name of the input field. You can even specify what formats you prefer to work with. For example, “Upload your print in PNG or JPG format.”
  6. From the Input field type dropdown, select File Uploader:

    Customer files.png

  7. (optional) Tick Required field if this option is mandatory. This way, customers won’t be able to add this product to their cart without uploading a file.
  8. Save the changes.

That's it! Now customers will see the “Add files” button on the product page in your storefront:

Customer files (1).png

Once they click the button and upload a file, its preview will appear, and customers will see the option to add more files:

Customer files (2).png

After uploading all the files, customers can add the item to cart and proceed to checkout to place an order in your store.

You can change the “Add files” and “Add more files” texts using the Storefront Label Editor in your Ecwid admin.

Downloading customer’s files

Ecwid hosts all files that customers have uploaded for a product. You can download them from order details in your store admin at any time.

To download a customer’s files:

  1. From your Ecwid Admin, go to My Sales → Orders.
  2. Click on the order from which you want to download files.
  3. Click on the file. The download will begin automatically:

Customer files (3).png

Optionally, you can download files right from your "New order placed" emails. If a customer has uploaded any files, you will see the clickable file name:

Customer files (4).png

You may want to ask customers for more details about their order, such as how soon they want the product to be ready (hopefully, they are ordering it in advance, giving you more time to make it) or if they are ordering it as a gift for someone and want to add a special note or wrapping. See how you can request additional information from customers
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