Knowledge base
Video tutorials
Try searching for:
Recently viewed articles:

Table of contents

Adding admin notes to order

With the admin notes, you can add comments, instructions, or any special messages to the order. You can specify when to deliver items, what wrapping to use, reasons for refund, or any other information to optimize fulfillment.

Notes are visible only to your store managers and not to your customers.


Plan availability: Business, Unlimited.

To add an admin note to an order:

  1. From your Ecwid admin, go to My sales → Orders.
  2. Click on the order.
  3. Click + Add note.
  4. Type your comment and click Save.

You can search for orders by these notes to make order processing faster.

Your customers can also leave their comments for the order during checkout.
Was this article helpful?

Awesome! Thanks for your feedback!

Thanks for your feedback!

Sorry about that! What went wrong?
10 out of 13 found this helpful
We use cookies and similar technologies to remember your preferences, measure effectiveness of our campaigns, and analyze depersonalized data to improve performance of our site. By choosing «Accept», you consent to the use of cookies.
Accept cookies Decline