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Adding admin notes to order

With the admin notes, you can add comments, instructions, or any special messages to the order. You can specify when to deliver items, what wrapping to use, reasons for refund, or any other information to optimize fulfillment.

Notes are visible only to your store managers and not to your customers.

Adding_admin_order_notes.png

Plan availability: Business, Unlimited.

To add an admin note to an order:

  1. From your Ecwid admin, go to My sales → Orders.
  2. Click on the order.
  3. Click + Add note.
  4. Type your comment and click Save.

You can search for orders by these notes to make order processing faster.

Your customers can also leave their comments for the order during checkout.
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