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Marking orders as refunded

Refunding an order means returning the funds to a buyer when they legitimately request a reimbursement or if you cannot fulfill the order. It is a common practice in the world of e-commerce.

You can mark orders as refunded or partially refunded in your Ecwid admin after you give the money back to your customer. This way, you can keep track of your orders and automatically notify customers about issuing a refund.

To actually refund an order paid via most online payment gateways, you need to log in to your payment processor account and issue a refund from there.

To mark an order as refunded in your store:

  1. From your Ecwid admin, go to My Sales → Orders.
  2. Find the order that was refunded.
  3. Click on the payment status and select Refunded or Partially Refunded:

Refunding orders.png

That’s it! The customer will receive a notification about the changed order status in their inbox.

When you mark an order as Refunded, Ecwid automatically restocks purchased items. When you mark an order as Partially Refunded, Ecwid does not change the stock of the purchased products. In both cases, Ecwid does not process an actual payment reversal — you should do it in your payment processor account.

For selected online payment providers, it’s also possible to issue full or partial refunds right from your Ecwid admin. Learn how you can do that with Lightspeed Payments, PayPal Checkout, or Chase. Such orders will automatically get the Refunded or Partially Refunded status.
Also, orders refunded in your Stripe account will automatically get the Refunded or Partially Refunded status in the Ecwid admin, and fully refunded orders will be restocked.

Related articles

Returns 101: how to make the most of it
Online payment gateways in Ecwid
Managing your orders

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