Product-specific shipping rates
Some products in your catalog may not fit the general shipping rates you set up on your Shipping & Pickup. For instance, fragile products requiring special packaging may cost more to ship. In that case, you can set up individual shipping rates to charge your customers a specific amount instead of your regular shipping fees.
For every product in your store, you can add a fixed fee that will be applied to shipping rates, add fixed rates, or offer free shipping.
Adding a fixed fee to shipping methods
Your store’s shipping methods, or global rates, are automatically assigned to all products in your store. If any of the products require extra shipping costs, you can cover those costs by adding a fixed fee for that particular item. A fixed fee will be applied for each item in the cart on top of the shipping cost.
Let’s say you sell fragile plates and want to use a special package to ship items safely. In that case, you can add $2.99 as a fixed fee per item. This $2.99 will be added for each item of the product in the cart on top of all shipping rates in your store. If a customer adds two plates to the cart, Ecwid automatically adds $5.98 to the shipping costs; for three plates, it will be $8.97, etc. A fixed fee will be summed with the shipping cost so your customers won’t see any ‘extra fees’ at checkout.
To add a fixed fee to your basic shipping costs:
- From your Ecwid admin, go to Catalog → Products.
- Click on a product that requires a fixed fee.
- When on the product editing page, switch to the Shipping & Pickup tab.
- Select Use your store’s shipping methods.
- Click Add fixed fee per item and type the fee you want to add:
- Click Save.
- From your Ecwid iOS app, go to Products.
- Tap on the product for which you want to set a fixed per-item rate.
- In the Shipping and pickup section, tap Global Rates (it’s the default shipping rates).
- Tap Global Rates once again and select Global rates.
- Tap Fixed rate per item and enter the amount.
- Tap Done.
- From your Ecwid Android app, go to Products.
- Tap on the product for which you want to set a fixed per-item rate.
- In the Shipping and pickup section, tap on the chosen method.
- In the Rates drop-down, select Global rates.
- In the Rate per item box, type a fixed rate that will be charged on top of the global rates.
- Tap the tick in the upper right to save changes.
Creating a fixed rate for a product
A fixed rate per item, or a fixed shipping rate, is a flat amount that you charge your customers for shipping. Unlike a fixed fee per item, a fixed shipping rate is not added on top of your basic shipping costs (global rates). It’s a fixed amount that will be displayed to your customers as a shipping cost at the checkout instead of your store’s shipping rates (if any).
This option helps you to set up an individual shipping price for a product. For example, you can set a fixed rate of $30 for large items in your store to cover extra shipping costs.
To add a fixed rate per item:
- From your Ecwid admin, go to Catalog → Products.
- Click on a product that requires a fixed rate.
- When on the product editing page, switch to the Shipping & Pickup tab.
- Select Fixed rate per item.
- Type the fee you want to charge your customers with.
- Click Save.
- From your Ecwid iOS app, go to Products.
- Tap on the product that requires a fixed rate.
- In the Shipping and pickup section, tap Global Rates (it’s the default shipping rates).
- Tap Global Rates once again and select Fixed rate per item.
- Enter the amount you want to charge your customers with.
- Tap Done.
- From your Ecwid Android app, go to Products.
- Tap on the product that requires a fixed rate.
- In the Shipping and pickup section, tap on the chosen method.
- In the Rates drop-down, select Fixed rate per item.
- In the Rate per item box, type a fixed rate you want to charge your customers with.
- Tap the tick in the upper right to save changes.
Offering free shipping per product
You can set free shipping for any particular item in your store. In that case, a product will be shipped free of charge disregarding its quantity in the cart. For instance, you can offer free shipping for expensive products in your store to encourage customers to buy high-priced items.
In case you want to offer free shipping on all items in your catalog, you can create a global Free Shipping method instead of using a product-specific free shipping method.
To offer free shipping per item:
- From your Ecwid admin, go to Catalog → Products.
- Click on a product that requires a fixed rate.
- When on the product editing page, switch to the Shipping & Pickup tab.
- Select Free shipping.
- Click Save.
- From your Ecwid iOS app, go to Products.
- Tap on the product that requires a fixed rate.
- In the Shipping and pickup section, tap Global Rates (it’s the default shipping rates).
- Tap Global Rates once again and select Free shipping.
- From your Ecwid Android app, go to Products.
- Tap on the product that requires a fixed rate.
- In the Shipping and pickup section, tap on the chosen method.
- In the Rates drop-down, select Free shipping.
