You can give a customer a full or a partial refund for an order. To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there.
Then you can notify your customer about the refund:
- From your Ecwid admin, go to My Sales → Orders.
- Find the order that was refunded.
- Click the orange payment status and select Refunded for a full refund or Partially Refunded for a partial one. The customer will receive a notification about the changed order status in their inbox:
Note: If you mark an order as Refunded, Ecwid will automatically restock the purchased items. If you mark an order as Partially refunded, Ecwid will not change the stock of the purchased products. In both cases Ecwid will not process an actual payment reversal.