Refunding orders
You can give a customer a full or a partial refund for an order. To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there.
If you use Lightspeed Payments, PayPal Checkout, or Chase Integrated Payments Powered by WePay to accept credit card payments in your store, you can issue refunds right from your Ecwid admin.
To mark an order as refunded in your store:
- From your Ecwid admin, go to My Sales → Orders.
- Find the order that was refunded.
- Click on the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox:
- From your Ecwid iOS app, go to Orders.
- Tap the order that was refunded.
- Tap the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox.
- From your Ecwid Android app, go to Orders.
- Tap the order that was refunded.
- Tap the payment status and select Refunded or Partially Refunded. The customer will receive a notification about the changed order status in their inbox.
If you issue a refund in Lightspeed Payments, PayPal, or Stripe, your store will automatically know about it and will set the Refunded status for the respective order in your Ecwid admin.
When you mark an order as Refunded, Ecwid automatically restocks purchased items. When you mark an order as Partially refunded, Ecwid does not change the stock of the purchased products. In both cases, Ecwid does not process an actual payment reversal — you should do it in your payment processor account.
Learn more about making returns in your Ecwid store →
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