Refunding orders

You can give a customer a full or a partial refund for an order. To actually refund the payment, you will need to log in to the merchant account of the payment processor you use in your store and issue a refund from there.

If you use Chase Integrated Payments Powered by WePay to accept credit card payments in your store, you can issue refunds right from your Ecwid admin.

Then you can notify your customer about the refund:

  1. From your Ecwid admin, go to My Sales → Orders.
  2. Find the order that was refunded.
  3. Click the orange payment status and select Refunded for a full refund or Partially Refunded for a partial one. The customer will receive a notification about the changed order status in their inbox:

Set the order status to Refunded

Note: If you mark an order as Refunded, Ecwid will automatically restock the purchased items. If you mark an order as Partially refunded, Ecwid will not change the stock of the purchased products. In both cases Ecwid will not process an actual payment reversal.

If you issue a refund in PayPal, Stripe or PagSeguro, your store will automatically know about it and will set the Refunded status for the respective order in your Ecwid admin.

Related articles

Online payment gateways in Ecwid
Managing your orders

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