Deleting orders

Besides refunding or canceling an order, you can also delete it from your store. Thus, the info about this order will be permanently removed from your Ecwid control panel. You may want to delete test orders or cancelled orders so that they didn’t mess up your store statistics.

To delete an order in your Ecwid store:

  1. Go to your Ecwid Control Panel → My Sales → Orders.
  2. Tick the orders that you want to delete.
  3. Click Mass Update (this button will appear only after you tick at least one order) and Delete selected:

Delete order in Ecwid control panel

  1. In the appeared pop-up, confirm that you want to delete the order by clicking Delete.

Selected orders will be removed from your Ecwid control panel permanently.

If you accidentally delete orders that you need, we can restore them for you.
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