Buying shipping labels for the UK (Click & Drop)

Royal Mail Click & Drop is an online service for parcel shipping management. If you’re an e-commerce seller based in the UK, you can use Click & Drop to create and print shipping labels, book collection or drop-off services, track parcels all in one place, and more.

You can connect your Ecwid store to Royal Mail Click & Drop to sync your order info to this platform and manage shipping from your Click & Drop account.

Connecting your store to Click & Drop

You can connect your Ecwid store to your Click & Drop account to automatically export order data to Click & Drop. Connecting your store is possible only if you have one of the following shipping methods set up and enabled in your Ecwid admin:

• Any shipping option from Royal Mail;
• Free shipping, flat rates, or custom rates based on subtotal or weight from any other carrier.

Automatically calculated rates from carriers except for Royal Mail, order pickup, local delivery, and shipping methods set up via apps from the Ecwid App Market are not supported.

To connect your Ecwid store to Click & Drop:

1. Sign in to your Royal Mail Click & Drop account.
2. Go to Settings → Integrations → Add a new integration and choose Click & Drop API.
3. On the integration setup screen:
   • Select your default trading name.
   • (optional) Tick the “Create batches for the imported orders” checkbox.
   • (optional) Tick the “Use shipping address for billing address” checkbox.
   • (optional) Rename the integration, for example, to “Ecwid”.
4. Click Save to apply the changes and close the setup screen.
5. In the Integrations list, click the name of the integration that you’ve just added:
   
   
   
6. Copy the API key:
   
   
   
7. Click Update and Connect and check that the status of the integration in the list is now indicated in green:
8. From your Ecwid admin, go to Shipping & Pickup, scroll down to the Integrations block, and click Set Up Integration next to Royal Mail Click & Drop:
   
9. Paste the API key you’ve copied in the field:
   
10. Click Activate Integration to make the sync active. 
11. (optional) On the opened page, update the default integration settings if you wish:
    • Under Orders to export, choose which orders you want to sync to Click & Drop. By default, “Paid orders only” is selected to ensure every order in Click & Drop is paid for. If you choose “All orders” instead, all placed orders will be sent to Click & Drop immediately, regardless of whether they are paid.
    • Under Shipping methods to integrate, choose shipping methods you want to use with Click & Drop. Only orders that were placed with these shipping methods will be synced to Click & Drop. By default, all your enabled Royal Mail shipping methods (if any) are selected.
12. Click Save.

That’s it! You’ve connected your Ecwid store to Royal Mail Click & Drop.

Now all the new orders with payment statuses and shipping methods that fit your settings will be automatically synced to your Click & Drop dashboard. Orders you got before connecting to Click & Drop will not be synced.

The following order data will be exported to Click & Drop:

• Customer details: full name, shipping and billing address, email, and phone number (if available).
• Package contents: product names, quantities, prices (without taxes), and weights.
• Order value and subtotal, tax value, total weight, shipping method chosen and its cost, customer order comments.

After an order is synced, you can generate shipping labels, book collection or drop-off services, and more from your Click & Drop dashboard.

Editing Click & Drop integration settings

After you connect your Ecwid store to Click & Drop, you can edit the integration settings at any time. For example, if you want to change the list of shipping methods used with the integration, decide to sync all the orders (and not only the paid ones), or want to temporarily stop orders from syncing.

To edit Click & Drop integration settings:

1. From your Ecwid admin, go to Shipping & Pickup, scroll down to the Integrations block, and click Manage Integration Settings next to Royal Mail Click & Drop:
   
2. Make your edits. Change which orders you want to sync (all or paid only), choose your shipping methods, or set the automatic order export status to Stopped.
3. Click Save.

That’s it! Your Click & Drop settings are updated and will be applied to all the new orders placed in your Ecwid store.

Related articles

Royal Mail
Guide to processing orders
Choosing the right shipping strategy for your store