Ecwid for Clover POS

With Ecwid application for Clover point of sale system, you can sell anywhere: in your physical store equipped with Clover POS and in your online store powered by Ecwid. Ecwid and Clover POS integration allows you to track all your digital and physical sales in one place and easily update your inventory and order data across online and offline channels.

Clover POS integration is available to merchants in the USA, Canada, the UK, and Ireland.

Start selling online with Ecwid (for existing Clover merchants)

To start selling online with Ecwid, you need to install Ecwid’s Sell Online application for Clover and create an Ecwid online store.

You can create your online store either from your Clover Web Dashboard or from your Clover Station. For better user experience we recommend installing the Sell Online app from your Clover Web Dashboard. After that, you can add your Ecwid store to your existing site or have it on a free Instant Site.

Congratulations on creating an Ecwid online store! Ecwid will automatically import products from your Clover catalog, based on the product limit of your subscription tier. Products (and categories, if you use them) are imported from Clover to Ecwid in Disabled state. You need to enable the products that you want to sell online to display them in your online storefront.

Next, set up synchronization of inventory and order data between Clover and Ecwid.

Connecting Ecwid with Clover POS (for existing Ecwid merchants)

You can connect your Ecwid online store with Clover POS and track your online and offline inventory and sales in one place. This way you will avoid overselling and save your time on managing two separate catalogs.

To connect your Ecwid online store with Clover POS:

1. From your Ecwid admin, go to Other Channels → POS.
2. Scroll down to Other supported POS systems and click Learn more in the Clover section:
   

   

3. Click Connect Clover to Get Started and log in to your Clover merchant account:
   

   

4. After login you will be asked to connect your Clover POS to the Ecwid Connector app:
   

   

5. Click Agree in the pop-up that you’ll see:
   

   

6. You will be redirected to the POS page in your Ecwid admin which will show your Clover merchant account as Connected:
   

   

That’s it! Now that your Ecwid online store is connected to Clover POS, you can import products from your Clover account to Ecwid store and enable the automatic synchronization of inventory and orders between the two systems.

Synchronizing inventory and orders between Ecwid and Clover

With Ecwid’s integration for Clover POS, you can automatically transfer all your Clover products to Ecwid. After import, you can synchronize changes for existing products, automatically import new products from Clover, transfer your online orders to Clover POS and force import of products if necessary.

Here are the basics of the Clover-Ecwid integration:

• Ecwid uses Clover as a master source of information in terms of product catalog. So, all the changes (including adding price modifiers, variants, etc.) should be made on the Clover side.
• For correct sync of products, inventory stock, and orders between Clover and Ecwid, a special Clover Product ID (called "Item ID" in Clover) attribute is used. Unique 13-character IDs are assigned to each element of the product catalog, including products, product variants, modifiers and modifier groups (analogs of product options in Ecwid) when an element is created in Clover.
• That’s what syncs from Clover to Ecwid: changes in the product catalog, new products, and inventory stock.
• That’s what syncs from Ecwid to Clover: inventory stock and orders only.
• If you delete any element of your product catalog in Clover, the change will not sync to Ecwid. So, to delete an item completely, you first need to delete it in Clover and then delete the same item in Ecwid.

Please, pay additional attention to your product options before the sync. The product options in Ecwid are overwritten after the sync with Clover. As at the moment Clover POS supports only radio buttons and checkboxes for options, and Ecwid has more option types, your options in Ecwid may be synced incorrectly. Also, if you haven't created the options for your product in Clover, but you have them in Ecwid, the sync might delete your options in Ecwid.

Once synced, products get a hidden Clover Product ID attribute in Ecwid admin. Example:

Do not delete the Clover Product ID attribute and do not change the product type from General to a custom type in order to keep products in sync with the respective products in Clover.

Connecting a new Clover account (for existing Clover-Ecwid integration users)

When you replace your Clover device with a new one (e.g., you get an updated version), you must connect it to Ecwid anew to continue using the ecommerce integration. The reason is each Clover device has its individual ID that cannot be transferred, so you need to have Ecwid synced again with the actual POS you’re using for your sales.

Before you can proceed to connecting your new Clover account/Clover ID to Ecwid, you need to go through the following preparation steps:

1. Transfer your product catalog from your old Clover account to the new one:
   • Export product catalog from your old Clover device;
   • Import the spreadsheet you downloaded into your new Clover device.
   Transferring catalog is vital, as every Clover device has its own Item IDs assigned to products when they are created in Clover. These IDs are used to sync items to Ecwid, so you need to recreate items on your new Clover device to have new Item IDs generated. They will be then used in the integration.
2. (optional) Export your current Ecwid catalog to your computer. Descriptions and images are not synced from Clover to Ecwid, so you can use this CSV file after the sync to add images and descriptions in bulk to your renewed Ecwid catalog.
   We recommend enabling new catalog import format in your store (in Settings → What's New). This way, you can export all your product images and not just the main one.
3. And finally, delete all the products and categories from your Ecwid store so that they are no longer in sync with your old Clover account. After connecting to the new device, products and categories will be recreated.

Plans and pricing

When you create a new Ecwid store through Clover POS, up to 2500 products are automatically imported from your Clover inventory to Ecwid.

To enable checkout and scale your online store with automatic inventory and order updates using Clover POS, you can subscribe to one of the premium plans in your Ecwid admin, go to My Profile → Billing and Plans.

At the moment the following plans are available for merchants who registered their accounts via Clover:

Ecwid merchants who signed up at ecwid.com directly can access the Clover POS integration on Unlimited Ecwid plan ($99/month).