Got an order? Next steps
Congrats! You got an email or mobile push notification about your first order. The next step is to fulfill the order and keep your customer informed about its status.
Here are the basic steps you should do:
- From your Ecwid admin, go to My Sales → Orders to see order details.
- Check your payment processor account to make sure the money has arrived. If you use offline payment options, contact the customer to arrange the payment. Your local customers can pay you in cash when they pick up the purchased product.
- Change the fulfillment status from Awaiting Fulfillment to In Fulfillment and start preparing the order: carefully pack the product to ensure that the package is safely delivered. You can change the order status anytime to keep shoppers informed.
- Fill out the shipping label to save time at the post office.
- Go to a shipping company, e.g., USPS, and send the package.
- Change the order fulfillment status to Shipped. It’s best to add a tracking number at this step so your customer receives an email with the number and can track it themself.
- Once the buyer receives the order, change the order fulfillment status to Delivered.
- Withdraw the money from your payment processor and celebrate!