Adding tracking numbers to orders

If you use delivery services that provide tracking, you can assign tracking numbers to corresponding orders. You can add one tracking number to an order. Your customers will receive the tracking number by email. 

To add a tracking number to an order:

  1. From your Ecwid admin, go to My Sales → Orders.
  2. Find the order you want to assign the tracking number to.
  3. Click Update Order.
  4. Select Mark as Shipped:

11111.png

  1. Enter the tracking number:

2222.png

  1. Click Mark as Shipped.

Your customer will get an email with this tracking number.

The tracking number is sent to customers in the email with the subject Order shipped. You can edit the template of this email in Settings → Mail.
You can set tracking numbers for multiple orders at once with the help of the UpTracker app.

Related articles

Managing orders
Choosing the right shipping for your store
Automatic rates from carriers

Was this article helpful?

Awesome! Thanks for your feedback!

Thanks for your feedback!

Sorry about that! What went wrong?
10 out of 26 found this helpful
We use cookies and similar technologies to remember your preferences, measure effectiveness of our campaigns, and analyze depersonalized data to improve performance of our site. By choosing «Accept», you consent to the use of cookies.
Accept cookies Decline