Adding tracking numbers to orders
If you use delivery services that provide tracking, you can assign tracking numbers to corresponding orders. You can add one tracking number to an order. Your customers will receive the tracking number by email.
To add a tracking number to an order:
- From your Ecwid admin, go to My Sales → Orders.
- Find the order you want to assign the tracking number to.
- Click Update Order.
- Select Mark as Shipped:
- Enter the tracking number:
- Click Mark as Shipped.
- From your Ecwid iOS app, go to Orders.
- Tap the order you want to assign the tracking number to.
- Tap Edit in the right upper corner.
- Tap Add tracking number and type the number or tap Scan Barcode.
- Tap Done.
For subscribers of Ecwid Venture plan (or if you use a 28-day free trial):
- From your Ecwid Android app, go to Orders.
- Tap the order you want to assign the tracking number to.
- Tap Ship Order.
- Enter a tracking number and tap the tick icon in the top right corner to save changes.
For subscribers of Ecwid Business or Unlimited plan:
- From your Ecwid Android app, go to Orders.
- Tap the order you want to assign the tracking number to.
- Tap the pencil icon in the right upper corner.
- Tap Add… → Tracking number.
- Tap Add tracking number and type the number or tap Scan Barcode.
- Tap the tick icon in the right upper corner to save the changes.
Your customer will get an email with this tracking number.
The tracking number is sent to customers in the email with the subject Order shipped. You can edit the template of this email in Settings → Notifications.
You can set tracking numbers for multiple orders at once with the help of the UpTracker app.
Related articles
Managing orders
Choosing the right shipping for your store
Automatic rates from carriers
