Tracking numbers

If you use delivery services that provide tracking, you can assign tracking numbers for corresponding orders. Your customers will receive them by email.
Here is how to assign tracking numbers:

  1. Go to your Ecwid Control Panel → My Sales → Orders.
  2. Find the order you want to assign the tracking number to.
  3. Click Update Order.
  4. Select Mark as Shipped:

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  1. Enter the tracking number:

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  1. Click Mark as Shipped.

Your customer will get an email with this tracking number.

The tracking number is sent to customers in the email with the subject Order shipped. You can edit the template of this email in Settings → Mail.
You can set tracking numbers for multiple orders at once with the help of the UpTracker app.

Related articles

Managing orders
Choosing the right shipping for your store
Automatic rates from carriers

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