In-store pickup

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In Ecwid you can set up in-store pickup. This will give your customers an option to choose to come to your store and pick the ordered items themselves. That’ll save you time and money on shipping, and increase the loyalty of the customers, who now have the option to visit the closest pickup location to get their products quicker. Having this feature also means that your customers will spend less time checking out!

  1. How to set up
  2. Manage Pickup Orders
  3. Offer Various Pickup Locations
  4. Modify “Ready for Pickup” Email Template As You Like
  5. Can I let customers pick the date and time of pickup?
  6. How can I determine the default method of delivery upon check out?

How to set up

     1. Go to your Ecwid Control Panel → Settings → Shipping page
     2. Click "+ Add In-store Pickup"

In the pop-up add the pickup instructions for the customer. Describe in detail how, where, and when your customers can pick up their order. They will see this information at checkout and in order email notifications.

     3. Save the changes and it's done.

Variability: You can set up both delivery and pickup options in your store. In that case, your customer can choose the delivery method they prefer during checkout. If a customer chooses order pickup during the checkout, they won’t be asked to enter the shipping address.

Manage Pickup Orders

When a customer places an order, you, of course, can find it in the Orders section on your Sales page in the Ecwid control panel.

Once the order is ready, just go ahead and change its status to “Ready for Pickup” in the fulfillment status list.

With this status, customers don’t have to guess when their order is ready. They will be notified via email about order details, pickup instructions, and location. It simplifies the process!

Offer Various Pickup Locations

You can also set several pickup location options, so your customer can select the most convenient place. To do so, go to the Ecwid Control Panel → Settings → Shipping & Pickup and add one more pickup method.

Modify “Ready for Pickup” Email Template As You Like

When you change the status, your customer gets an email notification with the order details and pickup instructions, that you specified.
 And here’s the kicker: you can edit the template of this notification in your Ecwid Control Panel → Settings → Mail

Change the design: add or remove the logo, change colors, rename titles, etc. There is a lot of data that can be added to the template with the help of special variables. You can find the full list of these variables here: How to edit mail notifications.

Can I let customers pick the date and time of pickup?

There is a setting for In-store Pickup methods called 'Ask for Pickup Date and Time at Checkout'. With its help you can set up:

Business Hours.
Set the hours when customers can come to pick up their order.

Order Fulfillment Time.
Set how long it takes you to prepare an order. This time will be taken into account when offering a pickup date on checkout. Select 'Immediate' if you don't need any extra time to prepare the order.

To enable this option for your In-store pickup method:
1. Go to Settings → Shipping & Pickup.
2. Click "Actions" next to the In-store pickup method where you want to ask the date and time > select "Change settings".
3. Click "Enable" next to "Ask for Pickup Date and Time at Checkout" feature. You will see the fields where you can set the business hours and order fulfilment time. Remember to click "Save" after you make the changes.

Here is what these settings look like in the control panel:


This is what it will look like for customers in the storefront:


Example. Let's see an example of how these settings work together. Imagine you work in a restaurant or a cafe and you sell food to take out. It takes you 1 hour to make a dish. Your operating hours today are 9 AM till 6 PM. If a customer comes to your Ecwid store to place an order today at 4 AM, they will be able to pick the order today. Yet if they try to place an order at 5.30 PM, they will be able to pick their order only the next day. Since you can't prepare any other orders today (there are only 30 minutes left until the end of your working day), this current day will be greyed out in the calendar on checkout and customers won't be able to choose it.


You will see the pickup time and date which the customer selected in the order details in your Ecwid Control Panel → My sales → Orders. They will also display in the email notifications which are sent to you as the store admin and to the customer. 

How can I determine the default method of delivery upon check out?

You can sort shipping methods in your Ecwid Control Panel → Settings → Shipping & Pickup tab. The first method in the list will be the default one for customers upon checkout. In order to do the sorting, you will need to do the following:

1. Go to the "Shipping & Pickup" settings

2. On any of your shipping options, click "Actions"

3. In the drop-down menu select "Sort"


4. In the popup you can drag&drop shipping options to sort them as you wish!


5. That's it. It's really that simple!

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