FedEx

FedEx is an American global courier delivery services company that you can use to ship your orders. In your store, you can display real time FedEx-calculated shipping rates at checkout. You can also choose to show standard rates or your negotiated discounted rates.

At checkout, applicable FedEx services will display and rates will be calculated by FedEx live based on your origin address, customer’s shipping address, and order details such as weight, products’ dimensions, etc.

Setting up FedEx calculated rates

To show real time FedEx-calculated shipping rates at checkout in your store:

That’s it! FedEx calculated shipping rates will start showing up at checkout. 

Changing FedEx settings

You can choose which FedEx methods you want to show in your store, limit zones where you will ship to, define default package size, and if needed, add a shipping markup. To edit FedEx settings, go to your store admin → and click Actions → Edit next to FedEx.

To edit the FedEx settings in your Ecwid store:

1. From your Ecwid admin, go to Shipping & Pickup.
2. In the FedEx box click on the Actions menu and choose Edit from the dropdown menu.

In FedEx settings, you can change the following:

• Shipping options
  Enable which FedEx services you will use to ship orders. Customers will see these options at checkout. Learn more about FedEx shipping services to choose the shipping methods that will work best for you.

• Show approximate delivery date at checkout
  Turn this on to display the approximate delivery date next to delivery options at checkout. A clearly stated delivery date lets customers understand when they can expect to receive their order, resulting in a higher number of successful sales.

  In the Order preparation time specify how many days it usually takes for you to prepare an order. That time will be taken into account when calculating the delivery date for customers.

  In the Days when you pack orders specify when you pack orders for shipment.
  Set the final time to pack orders in the I pack orders received past this time on the next day box. Your schedule will be taken into account when calculating the delivery date for customers.

• Shipping region
  Select which destination zone the FedEx rates will be available for in your store. You can choose to ship all over the world, specify region, country or city or choose a specific zone on map.
  Customers whose address doesn’t fall into the set zone won’t see FedEx options at checkout.
• Shipping markup
  Add shipping markup. The markup is a fixed fee that will be added to the FedEx rates. Use this setting if you want to increase the shipping rates to cover your shipping expenses.
• Default package size (cm)
  Set default package size. This size will be used to calculate the shipping rates. If all of your products are approximately the same size, you can set the default package size in the shipping settings once and use it for all your products. If your products differ in size, set up product dimensions for each product.
• Minimum order subtotal
  Limit the availability of this shipping method by order subtotal. If the order is below the set amount, this shipping method will be inactive at checkout.
• Internal shipping name
  Enter the name that will be used to refer to this method in the control panel. This name is for internal use only and cannot be seen by customers. The actual names of the shipping methods displayed at checkout are retrieved from the carrier.
• Drop-off type
  Depending on how you are going to pass the orders to FedEx, choose one of the following drop-off types:
  • Drop off at a FedEx location: You personally bring the packages to a nearby FedEx Office, partner store, or contactless 24/7 drop box.
  • Scheduled pickup: You set up a regular, automatic pickup schedule for a FedEx courier to collect the packages directly from your home or office.
  • Pickup by request: You request a one-time pickup by a FedEx courier whenever you have packages ready.

Connecting your FedEx account

When you connect your FedEx account to your Ecwid store, you can offer customers the lower, negotiated rates associated with your account at checkout.

To connect your FedEx account:

1. If you don’t have a FedEx account, create it on the FedEx website: https://www.fedex.com/en-us/open-account.html
2. From your Ecwid admin, go to Shipping & Pickup.
3. Click on the FedEx method to edit it.
4. Scroll to the bottom of the page and click Connect FedEx Account.
5. Review the FedEx End User License Agreement and click Accept & Continue to proceed.
6. Enter your FedEx account number and customer name, and fill out your address information exactly as it appears in your FedEx account.
7. Click Save.
8. Select how you want to validate your identity: 
   • By invoice. You’ll need to enter details from any FedEx invoice dated within the past 90 days.
   • Using secure code validation.
9. Click Next to: 
   • (If you chose invoice validation) Fill out information from a recent FedEx invoice, including its number, invoice date, invoice amount, and currency;
   • (If you chose secure code validation) Select how you want to receive your 6-digit code: by email, SMS, or Phone call, then enter the code.
10. Click Validate & Connect Account.

That’s it. You’ve connected your FedEx account to your Ecwid store. To ensure the new rates are applied, you can go to the storefront, add products to your cart, and proceed to checkout. Enter a few different shipping addresses to make sure your linked account works correctly and that the correct FedEx options and rates appear at checkout.

Disconnecting your FedEx account

You can disconnect your FedEx account from the store at any time if you decide to use standard retail rates at checkout.

To disconnect your FedEx account:

1. From your Ecwid admin, go to Shipping & Pickup.
2. Click on the FedEx method to edit it.
3. Scroll down to the FedEx account settings section.
4. Click Disconnect FedEx account.
5. Confirm that you want to disconnect the FedEx account.

FAQ

How can I get the FedEx Home Delivery shipping method?

FedEx Ground does not ship to a residence and FedEx Home Delivery does not deliver to a commercial building.

If you want to use the FedEx Home Delivery shipping method, you should specify that your deliveries are residential:

1. From your Ecwid admin, go to Shipping & Pickup → click Actions next to FedEx → Edit.
2. Scroll the page to the bottom and tick Ship to a residence option.
3. Click Save.

When this checkbox is checked, the Home Delivery rate is returned. When that is not checked, the Home Delivery rate does not show up. You will also note the difference in rates returned for other delivery options.

What is the best package to ship my orders?

To make sure the package arrives safely, wrap your orders in quality packaging. You can use the Arka app from the Ecwid App Market to customize your packaging.

Related articles:

Choosing the right shipping strategy for your store
Sorting delivery options at checkout
Shipping labels
Tracking numbers