FedEx

FedEx is an American global courier delivery services company that you can use to ship your orders. In your store, you can display real time FedEx-calculated shipping rates at checkout. You can also choose to show standard rates or your negotiated discounted rates.

At checkout, applicable FedEx services will display and rates will be calculated by FedEx live based on your origin address, customer’s shipping address, and order details such as weight, products’ dimensions, etc.

Setting up FedEx calculated rates

To show real time FedEx-calculated shipping rates at checkout in your store:

  1. From your store admin, go to Shipping & Pickup.
  2. Click Add Shipping.
  3. Click Set Up FedEx.
  4. In the “Automatically calculated rates from FedEx” section, click Set Up FedEx.
  5. Complete the wizard steps.

That’s it! FedEx calculated shipping rates will start showing up at checkout. If you have negotiated rates with FedEx and you want customers to see those rates at checkout, you can connect your own FedEx account.

Changing FedEx settings

You can choose which FedEx methods you want to show in your store, limit zones where you will ship to, define default package size, and if needed, add a shipping markup. To edit FedEx settings, go to your store admin → Shipping & Pickup and click ActionsEdit next to FedEx.

In FedEx settings, you can change the following:

  • Limit the availability of this shipping method by order subtotal. If the order is below the set amount, this shipping method will be inactive at checkout.
  • Select which destination zones FedEx rates will be available for in your store.
    Customers whose address doesn’t fall into the set zone won’t see FedEx options at checkout. Select the appropriate zone for FedEx in the “Shipping region” drop-down or create a new zone from here:

Shipping region for FedEx

  • Add a shipping markup.
    The markup is a fixed fee that will be added to the FedEx rates. Use this setting if you want to increase the shipping rates to cover your shipping expenses.
  • Select which FedEx options you want to offer in your store.
    Enable which FedEx services you will use to ship orders. Customers will see these options at checkout. Learn more about FedEx shipping services to choose the shipping methods that will work best for you.
  • Set default package size.
    This default package size will be used to calculate the shipping rates. If all of your products are approximately the same size, you can set the default package size in the shipping settings once and use it for all your products. If your products differ in size, set up product dimensions for each product.
  • Connect your FedEx account.
    If you have negotiated rates with FedEx, you can offer these rates to customers at checkout by connecting your FedEx account to your Ecwid store.
Once you’ve changed FedEx settings, check the results in your storefront: add some products to the cart, go to checkout, and enter different shipping addresses. Make sure that you see the FedEx options and rates you want to use. If needed, go back to the Ecwid admin and adjust the settings.

Connecting your FedEx account (advanced way)

If you have negotiated discounted shipping rates with FedEx, you can connect your FedEx account to your Ecwid store so that customers see these rates at checkout.

To connect your FedEx account to your Ecwid store:

  1. If you don’t have a FedEx account yet, register it on the FedEx website by clicking Sign Up or Log In → Create account. Follow the instructions on the website to complete the registration.
  2. Go to FedEx Developer Resource Center.
  3. Click FedEx Web services → Move to Production:

Get FedEx production key

  1. Click Get production key.
  2. Read and agree with FedEx Terms & Conditions and fill in the form.
  3. Follow further steps on the FedEx website to get the production key.
  4. After you complete the steps, copy and save the Authentication Key that FedEx will generate for you.
  5. Open the inbox of your email to get the Production Authentication Password (Security Code) and Production Meter Number. FedEx will send these credentials to the email address associated with your FedEx account.
  6. Go to your Ecwid admin → Shipping & Pickup → click Actions next to FedEx → Edit.
  7. Scroll down and click Use your own shipping account (advanced way).
  8. Fill in your FedEx credentials.
  9. Click Test Method at the bottom of the page to ensure that you have entered the credentials correctly.
  10. Click Save.
FedEx uses different account numbers for live and test accounts. A live account does not work in a test mode, and vice versa.

FAQ

How can I get the FedEx Home Delivery shipping method?

FedEx Ground does not ship to a residence and FedEx Home Delivery does not deliver to a commercial building.

If you want to use the FedEx Home Delivery shipping method, you should specify that your deliveries are residential:

  1. From your Ecwid admin, go to Shipping & Pickup → click Actions next to FedEx → Edit.
  2. Scroll the page to the bottom and tick Ship to a residence option.
  3. Click Save.

When this checkbox is checked, the Home Delivery rate is returned. When that is not checked, the Home Delivery rate does not show up. You will also note the difference in rates returned for other delivery options.

What do drop-off types mean?

You can choose the drop-off type in FedEx settings: from your Ecwid admin, go to Shipping & Pickup → click Actions next to FedEx → Edit.

Depending on how you are going to pass the orders to FedEx, choose one of the following drop-off types:

  • Regular Pickup — if you already have an every-day pickup scheduled with a courier.
  • Request Courier — if you call FedEx to ask for a courier.
  • Drop Box — if you drop the package in a FedEx drop box.
  • Business Service Center — if you drop off the package at an authorized FedEx business service center.
  • Station — if you drop off the package at a FedEx Station.

Can I check for FedEx money-back guaranteed refunds on late deliveries?

FedEx has a 100% money-back guarantee on late deliveries. If you ship the packages using FedEx and your ground or international shipping arrives late by one minute or more, you may claim for a full refund.

Collecting your due shipping refunds can be simplified with the help of the 71lbs app for Ecwid. The app handles the monitoring of your FedEx shipping accounts and automatically fills the claims on all identified late deliveries. Refunds are credited directly to your shipping account. The 71lbs app is available in our App Market for free.

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