UPS

UPS (United Parcel Service) is a shipping company that you can use to ship orders to your customers. They ship all over the world and provide online shipping rates. That means that you can offer UPS live rates in your Ecwid store so that customers could choose the shipping option they prefer and pay for it as they’re placing the order.

Setting up UPS rates

You can add a UPS shipping method in your store to offer UPS live rates to your customers. At the checkout, customers will see how much different shipping options cost (in case you enable several shipping options) and their transit time. Based on this they can choose the method they prefer. You will see the shipping method and its cost in the order details in your Ecwid control panel or the Ecwid mobile app for iOS or Android.

To set up your Ecwid shop to receive UPS rates, follow the below steps:

  1. Go to your Ecwid Control Panel → Shipping & Pickup.
  2. Click Add Shipping Method. You will see a list of methods to choose from.
  3. Click Set Up UPS → Automatically calculated rates from UPS.

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Once you complete these steps, customers will start seeing UPS shipping options at the checkout. You can keep using the default settings that you see after UPS method is added. Our UPS account will be used for shipping rates. That’s the default setup. You can also connect your own account and get negotiated rates.

UPS offers 100% money-back guarantee on late deliveries. Find out how you can get automated shipping refunds using the apps from our App Market.

Changing UPS settings

After you set up the UPS shipping method in your store, default settings are applied so that you could offer the rates straight away. To change the settings, go to your Ecwid Control Panel → Shipping & Pickup → click on UPS and edit the settings.

Here is what you can change in the UPS settings in your store:

  • Select for what destination zone UPS rates will be offered.
    Only customers from the set zone will be able to see UPS at the checkout. Customers from other zones won’t see UPS rates. You can set up other shipping methods for them if you want to.
  • Add shipping markup.
    That’s the fixed fee that will be added to the USPS rates. Use it if you want to increase the rates to cover your shipment expenses.
  • Disable UPS options that you don’t want to use to ship orders.
    To make sure that customers choose only between those UPS methods that you will use to ship orders, enable methods that you use and keep other methods disabled. Thus, the unwanted methods won’t show up at the checkout.
  • Set default package size.
    This size will be used for the shipping rates calculation unless you specify product dimensions for each product in your catalog. If all your products are approximately of the same size, you can set the default package size in the shipping settings once and use it for all products.
  • Connect your UPS account.
    It will allow you to get negotiated rates which means lower shipping costs for your customers.

When the method is set up, you can check what rates your customers will see in the storefront. To do that, go through the same steps as your customers will: go to your storefront, add products to bag and proceed to the checkout. Enter a shipping address to see the rates. You can try different addresses to check how the rates will vary depending on the address. If needed, you can go back to the Ecwid control panel and adjust the UPS settings.

Connecting your UPS account

You can connect your own UPS account to the Ecwid store to get live rates associated with your account and use more rates and services that are available for personal merchant accounts only.

Step 1. Request an access key in UPS account

  1. Go to www.ups.com
  2. Click Log in to access your account. If you do not have one, click Sign Up.
  3. Go to Services → Integrating UPS Technology → UPS Developer Kit APIs → Shipping API.
  4. Click Developers: Download APIs.
  5. Find the “How to get started” section and in step 4 click Request an access key.

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  1. Fill in the info on this page.
    • Primary contact information: make sure it’s correct. If you need to change it, click Edit.
    • Secondary contact information: specify here your name or your company’s name, phone number and an additional email address at which you can be reached. If you have only one email address, put it in both primary and secondary information sections.
    • Additional registration information: select the payment UPS account that you wish to associate with the Access Key.
      • If you do not have a UPS account number, click Open a UPS Account.
      • If you already have a UPS account number but it is not listed, click the Add a UPS Account link.
  2. Click Request Access Key. Keep this page open as you will need to copy the details from here to your Ecwid control panel.

Step 2. Specify your UPS account details in Ecwid

  1. Open your Ecwid Control Panel → Shipping & Pickup.
  2. Click on the UPS method to edit it.
  3. Scroll the page to the bottom and click Use your own shipping account (advanced way):

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  1. Fill in the Access Key, User ID and password of your UPS account:

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  1. If your UPS account has negotiated rates and you want to offer them to your customers, tick the Use negotiated rates option and fill in your UPS account number:

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You can find your UPS account number in your account at ups.com: click on your profile name in the right upper corner → Payment options. Find the Number column under My Payment Methods. There you should see the number that you should put in “The shipper's UPS account number” field. If you don’t see it, add a new payment method.
  1. Select UPS Customer Classification. That’s the type of rates that will be returned by UPS and shown to your customers at checkout:
    • Rates Associated with Shipper Number,
    • Daily Rates,
    • Retail Rates,
    • Standard List Rates.
If you are not sure what rates are supported in your UPS account, contact the UPS team. They will advise what rates you should choose.
  1. To make sure that everything is set up correctly, click Test method.
  2. Save the changes.

Also, you can go to your storefront, add some products to the bag and check what rates and shipping options you will see there.

If you don’t want to use all 21 UPS options, choose what UPS methods you want to offer to customers in Shipping & Pickup → UPS → Shipping options.

Disconnecting your UPS account

If you decide to disconnect your UPS account and use our default account, you can do it anytime.

To disconnect your UPS account:

  1. Go to your Ecwid Control Panel → Shipping & Pickup.
  2. Click on the UPS method to edit it.
  3. Click Switch to default UPS account.

That’s it! Your account will be disconnected. You’ll go back to using our default account for shipping rates.

FAQ

Can I offer my UPS negotiated rates to customers?

Sure, you can. To do that, follow the instructions on how to connect your UPS account, step 5.

If you have negotiated rates enabled in your store settings, but they still don’t display at the checkout, make sure that your UPS account is eligible for negotiated rates and they're enabled. Also keep in mind that after you enable them in your UPS account, it might take up to three days before they start appearing in your store checkout.

If none of the above helps and you still can’t find out why the negotiated rates don’t appear in your store, contact us. We’ll be glad to help.

Why are the rates in my store different from the UPS rates?

There can be a number of reasons: you added shipping markup in the store settings which increases the shipping cost, you check different addresses in the store and in UPS, etc. You can take some steps to find out why that happens. They are described in this article: Troubleshooting shipping.

If you can’t find the answer on your own, we’ll help. At the end of that article, you’ll find what info you can send us so that we could do further troubleshooting from our side.

How does Ecwid calculate the transit time?

Ecwid uses the UPS "Time in Transit" API to get the transit time. In simple words, the days that you see under UPS methods at the checkout is the time passed to us from UPS:

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This time is shown to let customers know when approximately they can expect their orders to be delivered.

How do I print shipping labels?

You can print shipping labels using apps from our App Market. Check them here: Shipping labels and packing slips.

 

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