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Connecting Name.com domain to Ecwid Instant Site

You can connect a custom domain purchased from Name.com with your Ecwid Instant Site, so that customers can enter your unique URL in their browser and get right to your site.

Once connected, your Ecwid Instant site will open at your domain name, via secure HTTPS connection. You don’t need to separately purchase an SSL certificate as Ecwid provides free SSL for Instant Site users. Visit your Name.com account to manage all the domain settings and to pay for the domain name, or renew it.

If you downgrade to a Free Ecwid plan, your custom domain will be replaced with a free Ecwid subdomain.

Step 1. Setting up your domain in the Ecwid admin

To link your domain with your Ecwid Instant Site, you should first specify your custom domain name in your Ecwid admin.

To specify a domain name:

  1. From your Ecwid admin, go to Website → Domain.
  2. In the Domain name and site address block, click Connect Existing Domain.
  3. In the Specify a domain name field enter your custom domain name (without www):

    domain name.png

  4. Click Next Step.
  5. You will see a popup that contains an IP-address. Copy that IP-address. You will need it to set up your domain in your registrar account.
  6. Click Save.

Step 2. Setting up your domain in the Name.com account

To finish linking your Ecwid Instant Site with your domain, you should make changes in your domain settings and point the domain to your Ecwid site. For that, you need to add an A record and a CNAME record in your domain host account.

Ecwid doesn't host domain names. You will use your Name.com account to pay for the domain name and to manage all the settings.

To point the domain to your Ecwid site:

  1. Log in to your Name.com account.
  2. Click on the My Domains button, located on the top-right corner:

name.com_account___My_Domains.png

  1. Find the domain name you wish to create an A record for. In our case it’s myecwid-store.com. Then click Quick Links:

Creating an A Record in Name.com account

  1. Select Manage DNS Records in the dropdown menu that appears.
  2. Leave the drop-down menu Type as A.
  3. Paste the IP address you have copied from your Ecwid admin into the Answer field, leaving the Host field empty:

Adding Ecwid IP address to DNS in Name.com account

  1. Click Add Record.
To make the Instant Site available at your domain, this must be the only A Record for your root domain (@). If you have other A Records in the DNS settings for this domain, please delete them by clicking a trash bin icon next to the record.
  1. To make your site available at www.yourdomain.com, select the CNAME record as the record type:

Creating a CNAME record in Name.com account

  1. Add www into the Host field.
  2. Type in your custom domain name into the Answer field:

Creating a CNAME record in Name.com account

  1. Click Add Record.

This is it! Now please wait a bit till the changes take effect. It usually takes no longer than two hours for the DNS changes to propagate, but can take up to 24-48 hours in some cases. After that, your Instant Site will be available at your own domain when customers enter the corresponding URL in their browser.

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