Connecting SpA domain to Instant Site

You can make your Ecwid Instant Site available via a custom domain. Having your own domain helps personalize your online business, makes it look more professional and increases your website positioning in search engine results.

If you’ve already bought a domain name from SpA, you can connect it to your Ecwid store in two steps:

  1. Specify the domain name in your Ecwid admin.
  2. Add two records to your domain in the account.

After that, your Instant Site will open at your domain name via a secure HTTPS connection.

You can use a custom domain on any paid plan. If you downgrade to a Free Ecwid plan, your custom domain will be replaced with a free Ecwid subdomain.
Select a Venture, Business, or Unlimited plan for your store to connect a custom domain name.
A free SSL certificate is included.

Setting up the domain in the Ecwid admin

To start connecting your custom domain to the Instant Site:

  1. From your Ecwid admin, go to Website.
  2. Scroll down to the Site Address header and click Change Address.
  3. In the appeared Instant Site URL pop-up, put your custom domain name in the “Use your own domain name“ field. Example:


  1. Copy the IP address that appears under the “Use your own domain name“ field (it’s different for every Ecwid store). You will need this IP later to set up the domain in your account:


5. Click Save.

Setting up the domain in the account

To connect your own domain to your Instant Site:

  1. Log in to your account.
  2. In the I TUOI PRODOTTI (Your Products) column on the right.
  3. Click on your own domain.
  4. Click DOMINIO & DNS (Domain and DNS):


  1. Click Configurazione DNS (DNS Configuration):


  1. Click Gestione avanzata (Advanced):


  1. You will see a table containing all the records of your domain. Scroll down and click AGGIUNGI RECORD (Add record) under the table.
  2. Enter the data for the record:
    • In the Nome (Name) field, enter your root domain (e.g.
    • In the TTL field, enter 900.
    • In the Tipo (Type) field, select A record.
    • In the Valore (Value) field, paste the IP address that you’ve copied from your Ecwid admin. Example:


  1. Click APPLICA (Apply).
Make sure to delete other A records and AAAA records for the root domain, so they don’t conflict with the A record pointing to your Instant Site.
  1. Check if you already have a CNAME record for the www subdomain. If not, click AGGIUNGI RECORD and enter the data for the record:
    • In the Nome field, enter your custom domain with www subdomain (e.g.
    • In the TTL field, enter 900.
    • In the Tipo field, select CNAME record.
    • In the Valore field, enter your root custom domain (e.g.



  1. Remember to click APPLICA (Apply).

That’s it. You’ve connected your custom domain to your Instant Site.

Now you should wait a bit till the changes propagate. Usually it takes no longer than two hours, but in some cases you might need to wait 24-48 hours for the DNS changes to take effect.

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