Closing your Ecwid account
If you’ve decided to stop using your Ecwid store for some time or forever (sorry to hear that!), you can do it any time. You can temporarily put your store on hold (for example, if you have a seasonal business), switch your account to the Free plan, or delete your account completely.
You want to... | Description | Action |
Pause store | You will still be able to access your Ecwid admin and set up your store, but customers won’t be able to place orders. | Switch to the special Suspension plan at $10 a month. |
Cancel subscription | Stops your paid subscription. All settings remain and will be restored once you go back to the paid plan. | Switch to the Free plan. |
Delete account completely | Storefront will be deleted forever: all of your store data will be erased and you won’t be able to access your Ecwid admin. | Unsubscribe from all paid apps from the App Market, downgrade to the Free plan, close your account. |
Considerations before deleting your store account
Before you close your store, consider the following:
- If you have any third-party apps that have your payment information outside of Ecwid, then cancel your service with those apps to avoid being billed externally after you close your store.
- If you sell gift cards, then you might need to resolve outstanding cards.
- If you have a custom domain that you bought through a third party, then make sure to turn off auto-renewal on your registrar's website to avoid unexpected charges.
Deleting Ecwid account
If you decide to stop running your online store, you can close the account at any time from your Ecwid admin. All of your store data will be erased and you won’t be able to access your Ecwid admin anymore after that.
To delete your Ecwid account:
- If you are using a paid plan, downgrade the account to the Free plan first.
- When you are on a Free plan, go to My Profile → Profile in your Ecwid admin.
- Click Close my account. This button appears only when you are on the Free plan.
- Confirm that you want to close the account.
- In your Ecwid mobile app, go to Store → Settings.
- Scroll down and tap delete your account.
If you're on the Free plan, tap Profile and proceed to step 4. - Tap Switch to Free and downgrade to the Free plan.
- Tap Go to Profile → Close my account and confirm account deletion.
- If you are on a paid plan, please downgrade to the Free plan first.
- Sign in to your Ecwid account from the desktop or mobile browser at this link: https://my.ecwid.com.
- Go to My Profile → Profile in your Ecwid admin, then click Close my account. This button appears only when you are on the Free plan.
- Confirm that you want to close the account.
After that, you will be logged out of the Ecwid admin and your store data will be deleted.
If there is anything we can do to help you keep using the store, contact us. We’ll do our best to find a solution or a workaround for you.