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Closing your Ecwid account

If you’ve decided to stop using your Ecwid store for some time or forever (sorry to hear that!), you can do it any time. You can temporarily put your store on hold (for example, if you have a seasonal business), switch your account to the Free plan, or delete your account completely.

You want to... Description Action
Pause store You will still be able to access your Ecwid admin and set up your store, but customers won’t be able to place orders. Switch to the special Suspension plan at $10 a month.
Cancel subscription Stops your paid subscription. All settings remain and will be restored once you go back to the paid plan. Switch to the Free plan.
Delete account completely Storefront will be deleted forever: all of your store data will be erased and you won’t be able to access your Ecwid admin. Unsubscribe from all paid apps from the App Market, downgrade to the Free plan, close your account.
Subscription charges are non-refundable. For more information, see Ecwid’s terms of service.

Considerations before deleting your store account

Before you close your store, consider the following:

  • If you have any third-party apps that have your payment information outside of Ecwid, then cancel your service with those apps to avoid being billed externally after you close your store.
  • If you sell gift cards, then you might need to resolve outstanding cards.
  • If you have a custom domain that you bought through a third party, then make sure to turn off auto-renewal on your registrar's website to avoid unexpected charges.

Deleting Ecwid account

If you decide to stop running your online store, you can close the account at any time from your Ecwid admin. All of your store data will be erased and you won’t be able to access your Ecwid admin anymore after that.

For Ecwid users on Wix: To close your store, you need to stop your Ecwid subscription in your Wix account. Go to Billing & Payments → Subscriptions, then email Ecwid support to submit an account closure request. Ecwid support will close your store for you. All of your store data will be erased and you won’t be able to access your Ecwid admin anymore after that.

To delete your Ecwid account:

  1. If you are using a paid plan, downgrade the account to the Free plan first.
  2. When you are on a Free plan, go to My Profile → Profile in your Ecwid admin.
  3. Click Close my account. This button appears only when you are on the Free plan.
  4. Confirm that you want to close the account.

After that, you will be logged out of the Ecwid admin and your store data will be deleted.

If there is anything we can do to help you keep using the store, contact us. We’ll do our best to find a solution or a workaround for you.

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