Upgrading or downgrading a paid plan
You can change your Ecwid subscription plan at any time. To see your current plan and the date of your upcoming charge, visit the Billing and Plans page in your Ecwid admin on desktop or in the iOS mobile app. To learn more about the different plan types, check out this article: Ecwid plans and features.
Upgrading from a paid plan to a higher plan
When upgrading to a higher plan, all your settings will remain intact, plus you will gain access to additional features. Prorated credit for the unused proportion on the current subscription will be automatically applied so that you only pay the difference.
To upgrade your paid subscription:
- Log in as a store owner.
- From your Ecwid admin, go to My Profile → Billing and Plans.
- Click Upgrade on the plan you want to switch to. You will see how much you need to pay for the new plan (minus any remaining credit from your current plan, if applicable) and the date of your upcoming charge:
- Select your preferred billing cycle: Monthly or Annual.
- Click Pay and Switch.
Your account will be switched to the new plan immediately.
- In your Ecwid iOS app, go to Store → Billing and Plans.
- On the top, you will see your current plan. Scroll down to see all the plans and their description.
- Tap on the subscription you want and choose a monthly, annual plan, or special 3-month plan.
- In the pop-up from App Store, confirm your choice by taping Subscribe.
Your account will be switched to the new plan immediately. If applicable, the unused amounts (equal to the cost of any unused portion of your paid plan) will be automatically refunded to you.
- In your Ecwid Android app, go to Store → Billing and Plans.
- You will see your current plan. Scroll right or left to see all the plans.
- Tap on the plan you want to switch to and choose the monthly or annual plan.
Purchasing the annual Unlimited plan in the app for Android is unavailable due to Google Billing limitations per one charge. The same applies to the annual Business plan in some countries. - Tap on the Subscribe for... button, check your payment details, then tap Subscribe.
Your account will be switched to the new plan immediately.
Your subscription will be renewed automatically.
Downgrading to a lower pricing plan
When downgrading to a lower plan, you will lose access to some features of a higher plan. The remaining time will be converted into credit and will be automatically applied towards the new plan subscription.
To downgrade to a lower plan:
- Log in as a store owner.
- From your Ecwid admin, go to My Profile → Billing and Plans.
- Click Switch on the plan you want to switch to.
- Select your preferred billing cycle – Monthly or Annual:
- Click Switch to [new plan].
The downgrade will take place immediately, you will not be able to use higher plan features.
- In your Ecwid iOS app, go to Store → Billing and Plans.
- On the top, you will see your current plan. Scroll down to see all the plans and their description.
- Tap on the subscription you want and choose a monthly, annual plan, or special 3-month plan.
- In the pop-up from App Store, confirm your choice by taping Subscribe.
The downgrade will take place at the end of your current billing cycle. When the current billing cycle ends, you will lose access to all the features that are unsupported by the new plan.
- In your Ecwid Android app, go to Store → Billing and Plans.
- You will see your current plan. Scroll right or left to see all the plans.
- Tap on the plan you want to switch to and choose the monthly or annual plan.
Purchasing the annual Business plan in the app for Android is unavailable in some countries due to Google Billing limitations per one charge. - Tap on the Subscribe for... button, check your payment details, then tap Subscribe.
Your account will be switched to the new plan immediately.
Once your downgrade takes effect, your store reverts to the default settings of the plan you chose. See plans and features breakdown.
Understanding charges
If you downgraded your plan
If you downgrade to a lower pricing plan, your account will switch to that plan immediately. Your billing cycle and renewal date won't change. The remaining time will be converted into credit and applied to the rest of the month according to your new plan’s pricing.
If afterward you still have enough credit to pay for one or more full months of your new subscription, you’ll get as many months prepaid. Any remaining credit that is less than the payment required for a full month will not be transferred to subsequent bills.
If you upgraded your plan
If you upgrade your plan from one pricing plan to a higher plan, you’ll be charged the prorated difference between the two plans based on the remaining time in your billing cycle. Your billing cycle and renewal date won't change.
If you switched to monthly billing
If you switched from annual to monthly billing, you’ll start a new billing cycle. Credit remaining from an old plan will be applied towards the new plan.
Learn more: Changing from yearly to monthly billing cycle →
If you switched to annual billing
If you switch from monthly to annual billing, your old one-month and new 12-months periods will be summed up and the next renewal date will correspondingly change. If you upgrade the same day, then credit remaining from the current subscription will be applied towards the subscription to your new plan.
Learn more: Changing from monthly to yearly billing cycle →