Closing your Ecwid store from customers

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In case you do not want to accept orders in your online store at night or during days-off, you can temporarily close your storefront from customers. You can close and re-open it from your Ecwid Control Panel.

When the storefront is closed, visitors will see The store is closed for maintenance notice. They will not be able to browse the catalog and place orders.

Closing the storefront from customers does not affect your subscription to Ecwid paid plans. Even if the storefront is closed, the paid plan is active and you are still charged for it.

In this article:

Closing store from customers

To close your online storefront:

  1. Go to your Ecwid Control Panel → Settings → General → Store Profile.
  2. Click Close Storefront for Maintenance.

Click Close storefront for maintenance

  1. You can leave the storefront open for for you and your staff. To achieve this add the IP addresses of those who can view your store into the Remain open for IPs text box. Your IP is shown under the text field.

Leave the store open for certain IPs

It’s possible to have the storefront close and re-open automatically at certain time with the help of a custom script based on the Ecwid API. If you need help with programming this script, our Customization team can develop it for you on a paid basis.

Changing the "Store is closed for maintenance" notice

You can change the default text in the "The Store is closed for maintenance" notice with the help of Storefront Label Editor app.

To change the default label:

  1. Go to your Ecwid Control Panel → Settings → Edit Store Labels.
  2. Click Add custom label.
  3. Use the search to find the Main.store_closed label.
  4. Edit the default label text. The changes are saved automatically.

Now your customers will see your custom text in the "Store is closed for maintenance" notice.

Adding clickable links or emails to the "Store is closed for maintenance" notice

If you want to redirect your customers to another website from the closed storefront or provide your contact email, you can add clickable URLs and email addresses to the Main.store_closed label text with the help of HTML tags.

To add a clickable link or email:

  1. Go to your Ecwid Control Panel → Settings → Edit Store Labels.
  2. Click Add custom label.
  3. Use the search to find the Main.store_closed label.
  4. For a clickable link, add the <a> tag similar to:
The store is closed for maintenance </br> 
<a style="font-size: 24px; font-weight: bold;" href="https://google.com">Link</a>

where "https://google.com" is the URL address that you want them to visit and "Link" is the display text.

  1. For a clickable email address, add the <a> tag similar to:
The store is closed for maintenance </br> 
<a style="font-size: 24px; font-weight: bold;" href="mailto:webmaster@example.com"> Jon Doe</a>

where "webmaster@example.com" is the contact email and "Jon Doe" is the display text.

 

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