Updating the payment details of your Ecwid Account

You can update your payment details if your credit card expires, or is replaced, to avoid any service interruption. From the Billing and Plans page, you can manage your subscription and payment method, as well as access charge details and download receipts.

If you don’t see the billing page in your Ecwid admin, most likely that means that you registered the Ecwid account via one of our partners, e.g. via Wix. In this case, you should update the payment method on the service side where the subscription is handled.

To update your payment details:

  1. From your Ecwid admin, go to My Profile → Billing and Plans.
Only the Ecwid account owner can update the payment method. Staff accounts don’t have access to billing info.
  1. Under Payment method, click on the card or PayPal account associated with your account.
  2. Select add a new credit/debit card or PayPal account. Add your new payment details.
  3. Click Save.

Your new payment method will be used for all future charges.

To keep using the paid features and to ensure your store keeps running without any interruptions, make sure that the payment method assigned to your account has enough funds for the next charge.
If your store is located in Europe or Australia, Ecwid charges VAT or GST correspondingly and the tax is automatically added to your total. If you have a VAT ID or ABN, add it in your Ecwid Control Panel to pay for the subscription without the tax.
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