Adding and removing staff accounts

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As the store owner you can give access to team members to the control panel of your store. Each member you invite has permissions to manage the store without having the ability to see billing information of your store or invite new staff members.

The Business plan includes 2 staff accounts. You can invite as many accounts as you want on the Unlimited plan. Upgrade to get this feature

In this article:

Adding staff accounts

Only the account owner can create staff accounts by sending an invitation to a staff member. Each user must have an Ecwid account to be able confirm their account and create or reset password.

To add a new staff account:

  1. Go to your Ecwid Control Panel → My Profile → Staff Accounts 
  2. Click Add staff member:


  1. Enter the email address of your new store member:


  1. Click Send Invite and you are done!

An email invitation to create an account will be sent to the new staff member.

When your staff member receives the email invitation to open a staff account for your Ecwid store, they have to: 

  1. Click the link in the email to accept the invitation
  2. Log in to their Ecwid account.
If the invited member does not have an Ecwid account, they will be prompted to create one. If they already signed up with Ecwid, they need to login and choose the store to manage.

Staff permissions

Once a user has accepted the invitation, they will gain full access to the store except for the store's subscription billing information and the staff accounts page.

  Account owner Added staff member
See billing information, upgrade, downgrade  V  
Add and remove staff accounts V  
Manage store (add products, manage stock, process orders, change shipping settings, etc) V V
We don't have different staff roles yet. We will add more staff roles in the future, so you will be able to give your employees access only to certain areas of the Control Panel.

Removing staff accounts

As the store owner you can remove a staff account. To do so:

  1. Go to your Ecwid Control Panel → My Profile → Staff Accounts
  2. In the Staff account’s card click Actions → Remove user:


  1. The staff member will no longer have an access to your store.
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