Pausing your Ecwid store with the Suspension plan
You can pause your Ecwid store during the off-season or use this option to work on your store without allowing customers to place orders. For that purpose, we offer the Suspension plan for $12,5 a month.
On the Suspension plan, you can access your Ecwid admin to view and edit settings and your catalog.
Your storefront will still be available for customers to browse your products. However, they won’t be able to place orders.
| Suspension plan | |
| Price | $12,5/month |
| Number of products | Unlimited |
| Features | All the features of the Business plan are available on the Suspension plan. |
| Ecwid admin | Available |
| Storefront | Open |
| Checkout | Not available for placing orders |
Activating and deactivating the Suspension plan
To switch to the Suspension plan, please send us a request at ec.billing-login@lightspeedhq.com. Our support team will make the switch for you and email you further details. To reactivate a suspended plan, please contact our team again.
Customer experience on the Suspension plan
When your store is on the Suspension plan, customers can view your online catalog and add items to the cart, but placing orders becomes unavailable. A default customer@example.com email will be prefilled at checkout, and customers won't be able to use their own email address to complete a purchase.
You can add a banner to inform your customers that your store is currently not accepting orders and to provide a timeframe for when you're back.
If you don’t want customers to browse your catalog while your store is on the Suspension plan, you can close your storefront for maintenance. Customers will see the “The store is closed for maintenance” message when they enter your store and won’t be able to browse it.
Another option to enhance the customer experience while your Ecwid store is paused is to turn your store into a catalog. This way, you can temporarily showcase your items online without accepting orders.