Closing your Ecwid store to visitors

You can temporarily close your Ecwid store to visitors if your store is under construction, you are on vacation or you temporarily can't accept orders for any other reason. Once closed, your storefront will show "The store is closed for maintenance" message or your own custom message that you set. Customers won't be able to browse the store and place orders.

You can at the same time keep the store closed to the public and open to yourself so if you make design changes or update your store catalog, you can check the result live in the store. Once you are ready to accept orders, you can open the store back from your Ecwid admin → Settings → General → Store Profile.

Closing the storefront from customers does not affect your subscription to Ecwid paid plans. Even if the storefront is closed, the paid plan is active and you are still charged for it. Learn more about Managing your store subscription.

Closing store from customers

To temporarily close your online store to visitors:

  1. From your Ecwid admin go to Settings → General → Store Profile.
  2. Click Close Storefront for Maintenance.

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  1. You can keep the storefront open for you and your staff. To do this, add the IP addresses of those who can view your store into the Remain open for IPs text box. Your IP is shown under the text field.

close2__1_.png

It’s possible to have the storefront closed and re-opened automatically at a certain time with the help of a custom script based on the Ecwid API. If you need help with programming this script, our Customization team can develop it for you on a paid basis.

In case you need just to disable checkout, you can turn your store into a catalog.

Changing the "Store is closed for maintenance" notice

You can change the default text in the "The store is closed for maintenance" notice with the help of Store Label Editor. You can give more details in this notice about why you are closed and when the store will be back online. 

To change the "The store is closed for maintenance" notice:

  1. Go to your Ecwid Control Panel → Settings → Edit Store Labels.
  2. Click Add custom label.
  3. Use the search to find the Main.store_closed label.
  4. Enter your message. The changes are saved automatically.

Now your customers will see your custom text when they visit your store.


Alternatively, you can add a CSS code to your store theme that will add your custom wording:

  1. From your Ecwid admin, go to Website → Design.
  2. Click Create Theme (or Edit Theme).
  3. Add the following CSS code to your store theme:
    /* Change the text of the closed storefront label */
    span.ecwid-maintenance-message {
    font-size: 0;
    }
    span.ecwid-maintenance-message:after { content: 'We will re-open soon.';
    font-size: 30px;
    }
    Replace the We will re-open soon text in the code with your custom message.
  4. Save the changes.

Adding clickable links or emails to the "The store is closed for maintenance" notice

If you want to redirect your customers to another website from the closed storefront or provide your contact email, you can add clickable URLs and email addresses to the Main.store_closed label text with the help of HTML tags.

To add a clickable link or email to the "The store is closed for maintenance" notice:

  1. Go to your Ecwid Control Panel → Settings → Edit Store Labels.
  2. Click Add custom label.
  3. Use the search to find the Main.store_closed label.
  4. For a clickable link, add the <a> tag similar to:
The store is closed for maintenance </br> 
<a style="font-size: 24px; font-weight: bold;" href="https://google.com">Link</a>

where "https://google.com" is the URL address that you want them to visit and "Link" is the display text.

  1. For a clickable email address, add the <a> tag similar to:
The store is closed for maintenance </br> 
<a style="font-size: 24px; font-weight: bold;" href="mailto:webmaster@example.com"> Jon Doe</a>

where "webmaster@example.com" is the contact email and "Jon Doe" is the display text.

Blocking unwanted visitors

You can control who can access your site with the help of the Secure Traffic: Control and Monitor Site’s Traffic app from the Ecwid App Market.

The application allows you to:

  • block or redirect visitors by IP address, country or referrer
  • monitor your site’s traffic.
The App Market is available on Venture, Business, and Unlimited plans.

In order to protect your site from unwanted visitors, create Traffic rules and rule triggers. With Traffic rules, you can block or redirect your visitors based on their IP address, page referrer or country.

After you have set up Traffic rules, you can view your site’s traffic and recent activity on the Dashboard page. Go to the Logs page to find the complete history of your blocked/redirected traffic.

Pricing: The app is paid with a free trial; monthly and annual subscriptions are available. Check the service pricing on the Subscriptions section in your Secure Traffic app account.

The Secure Traffic app is made by ZelixCorp
If you get any questions about the work of the app, please contact the app developer at http://zelixcorp.com/documentation/secure_traffic

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